Full-Time

Specialty ASM

Posted on 11/22/2024

Lowe's

Lowe's

10,001+ employees

Consulting
Consumer Goods

Junior, Mid

Worcester, MA, USA

Category
Strategic Account Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • 2 years of experience leading associates in a retail environment.
  • 3 years of experience working in a fast-paced, cross-functional work environment.
  • 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
  • 1 year of experience directly managing sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry.
  • Experience using Microsoft Office Suite.
  • Ability to obtain sales related licensure or registration as may be required by law.
  • Bachelor's degree in related field.
  • 5 years of experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry.
  • 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
  • Experience working in the home improvement retail sector.
  • Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
  • Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).
Responsibilities
  • Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
  • Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
  • Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
  • Leading a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store.
  • Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience.
  • Collaborating with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives.

Company Stage

IPO

Total Funding

$136.1M

Headquarters

Mooresville, North Carolina

Founded

1946

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-3%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Lowe's partnership with Instacart enhances customer convenience and potential sales.
  • Aging in Place Program taps into the growing senior citizen demographic.
  • MVPs Pro Rewards Program could increase customer loyalty and repeat business.

What critics are saying

  • Home Depot's same-day delivery service increases competition in the DIY segment.
  • Rising raw material costs, especially lumber, could affect profit margins.
  • Labor shortages may hinder Lowe's ability to maintain adequate staffing levels.

What makes Lowe's unique

  • Lowe's launched Aging in Place Program for senior citizens in November 2021.
  • Lowe's offers one-hour delivery through Instacart in select markets.
  • Lowe's introduced Origin21, a modern style exclusive brand, in 2022.

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