Physical Security Systems Specialist Support

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Work as a Physical Security Systems Specialist Support in New York. Experience brand-new security technologies in a dynamic environment at Ripple Labs Inc. Grow your career and develop your skills.

WHAT YOU’LL DO:

• Provide management and administrative support for Ripple security systems, including access control, CCTV, and intrusion systems.
• Design, configure, commission, and document support for security projects.
• Provide project management and technical support for both on-site and remote projects.
• Deliver technical support for end users, system administrators, and service support technicians.
• Triage and resolve Tier2-level issues through collaboration and resourceful problem-solving.
• Document issues and resolutions for trend analysis and knowledge sharing.
• Advance sophisticated issues to vendors or senior engineering support as needed.
• Maintain outstanding customer focus and happiness by responding promptly to security support team issues.
• Manage system requirements and configurations for Avigilon supporting security systems.
• Build and maintain support documentation for ongoing and new security projects.
• Assist in training and developing standard operating procedures (SOPs).
• Audit security systems for adherence to global SOPs, identify vulnerabilities, and ensure effective system use.

WHAT YOU'LL BRING: 

• Minimum 2 years of physical security experience.
• College degree or relevant coursework in computer science (or equivalent experience).
• 2+ years of technical experience with security systems technology, including CCTV, access control, and intrusion detection.
• Desired experience with IP intercom, analytics, and perimeter security.
• Strong IP networking skills.
• Basic field troubleshooting techniques for low voltage systems.
• Extensive knowledge of Windows operating systems and GSuite.
• Excellent communication skills, both verbal and written.
• Assertive, self-starter with a strong sense of urgency.
• Outstanding integrity and customer-service skills.
• Strong organizational skills with outstanding attention to detail.
• Great teammate with a positive attitude.
• Independent individual with strong problem-solving abilities, who thinks critically and creatively.
• Willingness to travel as needed for remote office support.
• Ability to work outside regular business hours to support global teams.
• Scripting/software development experience is a plus.

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. 
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.