Night Manager

Job Description

• Independently manage the overnight operations of the hotel. 
• Manage guest relations and handle any complaints or issues that arise during the night shift. 
• Conduct night audits, ensuring financial transactions and reports are accurate
• Ensure the safety and security of all hotel guests and staff by conducting regular property checks
• Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
• Provide food and beverage service for hotel guests including bar service, food preparation and preparing espresso coffees. 
• Assist with hotel reservations answering emails in the hotel inbox and making reservations both via the telephone and online. 
• Coordinate with other departments to ensure guests’ needs are met
• Manage emergency situations, including medical issues, fire alarms, or security concerns
• Ensure compliance with hotel policies, procedures, and regulations
• Train new starters in Night Audit procedures as required.

Qualifications

• Previous experience in a similar role, preferably in hotel leadership 
• Strong leadership and team management skills
• Exceptional problem-solving abilities and a proactive approach to guest service
• Excellent communication and interpersonal skills
• Knowledge of hotel management systems is an advantage (e.g., Opera cloud, Shiji POS, and basic accounting skills for night audits)
• Flexibility to work night shifts, including weekends and public holidays. Must be able to commit to 2 Night Shifts per week. 
• A professional and approachable manner, with the ability to stay calm under pressure
• Current First Aid and Responsible Service of Alcohol (RSA) certifications mandatory.