Staff Systems Analyst

Job Description

IT Operations and Application Support

• Develop and maintain IT Configuration Management practices and methodologies

• Manage server patching for operating systems and middleware, ensuring timely updates through coordination with IT teams

• Plan, schedule, and execute vulnerability remediation using Qualys

• Administer configuration and asset management tools, ensuring CMDB data accuracy and integrity

• Collaborate with Infrastructure teams to gather and support evolving technical requirements

• Monitor and report unauthorized changes to configuration items

Governance, Risk, and Compliance

• Participate in internal and external audits and address audit findings for assigned applications

• Ensure compliance with Identity and Access Management and Data Privacy policies using appropriate tools

• Conduct application risk assessments and maintain documentation related to privacy and security

• Support operational resiliency planning, including disaster recovery strategies and service impact assessments

• Serve as Application Technology Coordinator for assigned systems, ensuring ongoing compliance and data quality

Stakeholder and Vendor Management

• Act as a liaison between internal teams and external vendors to maintain high-quality service delivery

• Coordinate with application owners and configuration item stakeholders to ensure service reliability

• Assist with vendor risk reviews and track progress on remediation of identified issues

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications
 

• Background in SaaS applications
• Experience with ServiceNow, especially in CMDB, CI management, reporting, and application criticality reviews
• Proficiency in ITIL processes including Incident, Problem, Change, and Asset Management
• Strong knowledge of security and data privacy regulations
• Ability to manage multiple tasks effectively in a fast-paced, global environment
• Excellent analytical, organizational, and troubleshooting skills
• Strong interpersonal and communication skills