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Full-Time

Bilingual Client Engagement Specialist

Confirmed live in the last 24 hours

Valon

Valon

201-500 employees

Provides modern, secure mortgage platform

Financial Services

Junior

Phoenix, AZ, USA

Category
Customer Success Management
Inside Sales
Sales & Account Management
Required Skills
Communications
Customer Service
Requirements
  • Previous mortgage servicing experience.
  • 1-2 years of customer service experience.
  • High school diploma or equivalent.
  • Bilingual proficiency in English and Spanish.
  • Strong oral communication skills.
  • Attention to detail.
  • Ability to collaborate with other business areas and team members.
Responsibilities
  • Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.
  • Document all homeowner communications.
  • Promote Valon-specific products and services—with a strong focus on satisfaction.
  • Identify and locate delinquent accounts using credit bureau information, loan documents, background checks, and other sources and databases.
  • Determine if we're able to collect past-due payments.
  • Collect payments on or set up repayment plans for delinquent accounts—and update records once the loan is current.

Valon Mortgage provides a modern mortgage platform with a mobile-friendly interface and industry-leading security technologies, ensuring a seamless and secure experience for homeowners.

Company Stage

Series B

Total Funding

$157.1M

Headquarters

New York, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

38%

Benefits

Medical, dental, & vision insurance plans

flexible sick days

Equity

Company holidays

Generous vacation policy

Laptop, custom accessories, & ergonomic equipment

Paid parental leave