Senior Live Ops Engineer @ PlayStation Global

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

THE ROLE

Firewalk is looking for a Senior Live Ops Engineer, who will help drive the efforts related to observability pipelines that will help the studio deliver high quality online gaming experience for our players.

As a Live Operations Engineer, you will work with various stakeholders to help architect the metrics and logs integration pipeline, game health dashboards and automated alerts. The observability data sources will include backend services, server and client data, analytics data, and platform metrics etc. You will play a pivotal role in developing a central information hub that reflects the quality of player experience in the live environments.

WHO YOU ARE

You are familiar and experienced in cloud technologies used for developing microservices, and servers hosting technologies used in multiplayer games.
You enjoy collaborating and bringing alignment between stakeholders spread across various time zones.
You have a strong understanding of the analytics and telemetry pipelines commonly used for live multiplayer games.

You are passionate about developing automation frameworks and tools that help optimize the manual effort needed to track the health of the game in live environments.
You can navigate challenging, ambiguous situations to help achieve common ground resulting in forward momentum and tangible results.

WHAT YOUR DAY MIGHT LOOK LIKE

Work with various stakeholders to understand the architecture of the backend microservices and their usage by the game.
Incrementally develop tools and integration scripts to aggregate the metrics and logs into dashboards and alerts.
Collaborate with technical production team members, release management and the DevOps team members to understand the end-to-end process of releasing game updates.
Help identify various potential areas of systemic issues in the live environment and develop standards to monitor, mitigate/fix them.
Work with the external partners and network operations center members to establish round the clock monitoring and incident management runbooks.

QUALIFICATIONS

5+ years of experience in working as a site reliability engineer or live ops engineer for highly scalable multiplayer games.
3+ years of experience in cloud technologies/microservices developed using AWS that include EKS, Amazon ECS (or equivalent).
3+ years of experience in metrics and observability solutions such as Datadog, Grafana, Prometheus (or equivalent).
Ability to participate and collaborate with distributed teams across the globe.
Experience in working on systems that span multiple disciplines within the engineering domains.

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At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$172,100—$258,100 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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