Senior Customer Success Manager

ChartHop launches goals: the first ai-powered solution to sync company objectives with real-time people and business data. March 17, 2026 at 13:55 PM EDT All new module connects company priorities directly to real-time organizational and business data, giving mid-market and enterprise teams a clear, current view of execution and alignment. ChartHop, the AI-powered people operations platform, today announced the general availability of ChartHop Goals, a goal-setting and tracking solution that connects company priorities to people, teams, and live business data so organizations can see progress, alignment, and execution in real time. Traditional Objective and Key Results (OKR) tools often operate in a vacuum, creating data silos where goals are set in January and ignored until December. ChartHop Goals breaks this cycle by building goal-tracking directly onto ChartHop's unified data layer. By syncing with business systems like Salesforce and Zendesk, progress is reflected through actual performance metrics rather than manual, subjective and reactive updates. Closing the Gap Between Strategy and Execution Today, most organizations set goals in one system, track progress in another, and explain results somewhere else entirely. When OKRs, live performance data, and business outcomes live in separate tools, leaders lack a clear, real-time view of whether the business is actually on track. For years, HR technology has offered goal-tracking as a workflow feature, a place to write down objectives and check in periodically. ChartHop Goals is different. It was built on ChartHop's existing unified data layer, which connects people, organizational, and business data in a single system. As a result, ChartHop Goals can uniquely tie objectives directly to business live metrics, org structure, and operational context. The result is a shift from goal-tracking as an administrative reporting function to goal-tracking as a real-time operational advantage. "Most companies set goals in one system and track work in another, leaving leaders to 'chase' status updates in spreadsheets," said Ian White, Founder & CEO of ChartHop. "We built ChartHop Goals to turn strategy into a real-time operational advantage. When we used this internally, we saw immediate improvements in execution that contributed to our best quarter on record. We aren't just tracking goals; we're visualizing the heartbeat of the business." What ChartHop Goals Delivers: * Data connectivity: Goals connect directly to live metrics from business systems, keeping progress grounded in reality * Configurable goal types: Teams can define goal structures that reflect how their organization actually works, from company-wide OKRs to team-level milestones, creating a perfect fit for any org or team * Visual progress tracking: A visual format shows at a glance which goals are on track and which are lagging, so leaders don't have to dig to find the signal * Real-time accuracy: Structured progress updates and live data surface execution risk early, before it becomes a problem * Forecasting: Because goals are tied to live business and organizational data, ChartHop Goals supports forward-looking visibility, helping teams forecast outcomes and course-correct proactively * Historical tracking: Goal history preserves decisions, dependencies, and outcomes over time, giving leaders context for future planning * AI-powered guidance: Because goals are structured, real-time data, ChartHop AI understands not just what goals exist, but how the organization is performing against them. When a team is falling behind, ChartHop AI can surface context, flag dependencies, and help leaders take action, making ChartHop Goals the right tool for running a modern, AI-centric organization Availability and Packaging ChartHop Goals is available now, sold as a standalone module alongside ChartHop Analytics. It is available to both new customers and existing ChartHop users looking to expand their platform. ChartHop Goals is purpose-built for mid-market and enterprise organizations in high-growth tech, financial services, professional services, and life sciences. It is particularly well suited for organizations that have outgrown disconnected OKR tools or that are frustrated by goal tracking separated from the systems that run the business. Join Our Live Walk-Through Learn how ChartHop Goals helps organizations align execution, track progress in real time, and turn goal-setting into a strategic advantage. Join us online for a live walkthrough of ChartHop Goals March 18th - 1PM ET / 10AM PT, whether you're a current ChartHop customer or evaluating the platform for the first time. Register today at http://hoppy.charthop.com/goals-webinar. About ChartHop ChartHop is the AI-powered platform that makes people the foundation of every business decision. The platform connects headcount planning, HRIS, performance, engagement, goals, and compensation in a unified system with analytics that turn workforce data into decisions that drive business and financial outcomes. Backed by leading investors including a16z, ChartHop is trusted by leading global enterprises and high-growth organizations, including Airbnb, Mitsubishi, Sweetgreen, Headspace, 1Password, Life360, and Rexall. For more information, visit charthop.com. "We built ChartHop Goals to turn strategy into a real-time operational advantage. When we used this internally, we saw immediate improvements in execution that contributed to our best quarter on record." Ian White, Founder & CEO, ChartHop

The HRIS that unlocks the power of people dataNEW YORK, March 12, 2024 /PRNewswire/ -- ChartHop , the dynamic People Operations Platform, today announced the launch of its HRIS, a human resources information system that seamlessly works in concert with ChartHop's People Operations Platform, empowering HR teams and employees with a unified source of truth for people data, enhancing decision making with powerful AI insights, and streamlining how companies manage their workforces.ChartHop HRIS stores all people data in one place so teams can easily run analytics, configure workflows, and empower managers and employees to self-serve, securely. Built for adaptability and flexibility, ChartHop HRIS grows with HR and finance teams as their needs evolve, with easy configuration of all the key elements of their HRIS, including fields, user access, forms, and employee profiles. Further, teams can now extend the functionality of their HRIS without expensive third-party support."Since ChartHop's inception, my vision was to build a powerful People Operations Platform where leaders and employees could visualize and analyze all their data in one place, in real-time," said Ian White, founder and CEO of ChartHop. "For the last couple years, we've been listening to the challenges of people leaders who are frustrated with their HRIS – with systems that can't flex for their needs and that their employees hate using. We believe that HR leaders need an HRIS that tells the whole data story, is highly configurable, and one that employees are going to love. And with the power of AI insights and summaries, ChartHop makes it even easier for leaders to understand organizational trends and opportunities."With ChartHop HRIS, organizations will be able to:Centralize people data into one single source of truth, with all employee data accessible from employee profiles to an interactive data sheet.Configure onboarding and offboarding workflows with custom forms, tasks, and messages.View AI-powered insights and summaries alongside dynamic dashboards sliced by department, level, demographics, and more.Create and share employee resource pages with filtering capabilities to provide access to specific audiences based on departments, teams, and more.Manage time off with configurable request workflows and visualize with the dynamic calendar view.Empower leaders and managers to make their own people change requests when adding, backfilling, and updating roles

2024 prediction: ADP acquires ChartHop.