Full-Time
Solutions Engineer
Product Expert, Housing
EliseAI
501-1,000 employees
AI-driven real estate and healthcare automation
Compensation Overview
$135k - $160k/yr
San Francisco, CA, USA + 1 more
More locations: New York, NY, USA
In Person
In-office 4-5 days per week; up to 20% travel.
 Sales & Solution Engineering (1) |
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- 3+ years of experience in a Solutions Engineer role at a SaaS company
- Willingness to travel up to 20% to meet and engage with prospective clients
- Strong understanding of product development and launch processes
- Excellent problem-solving skills and the ability to troubleshoot technical issues
- Experience working with cross-functional teams, including engineering, operations, and product management
- Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
- Familiarity with customer relationship management tools and support ticketing systems
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Ability to work independently and as part of a team, with a proactive approach to problem-solving and support
- Willing to work in person at our office 4-5 days per week
- Conduct thorough discovery sessions with new clients to understand their product area and requirements
- Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration
- Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes
- Provide in-depth technical support and guidance to prospects, including product demonstrations, presentations, and explanations of complex technical concepts
- Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues
- Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area
- Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support
- Attract top-tier talent to join our driven team
- Experience with QA processes and developing self-serve tools is a plus
EliseAI offers a SaaS platform that automates conversations and scheduling for businesses, with modules that connect to PMS, CRM, and calendar tools to keep data in sync. In real estate, it handles inquiries, lead qualification, tour scheduling (including self-scheduling) and virtual tours, while in healthcare it manages patient inquiries and appointment bookings. The system integrates with third-party apps and tracks outcomes such as 50% of tour appointments driven by its AI and 27% after-hours bookings. Its goal is to reduce manual work and speed up customer interactions to improve operational efficiency and satisfaction.
Company Size
501-1,000
Company Stage
Series E
Total Funding
$391.9M
Headquarters
New York City, New York
Founded
2017
Simplify's Take
What believers are saying
- Surpassed $100M ARR, doubled revenue four consecutive years, now $2.2B valuation.
- Agent mobile app extends field workflows, enabling leasing teams to close deals remotely.
- Healthcare expansion targets $600B annual U.S. administrative spend with HIPAA-compliant integrations.
What critics are saying
- Yardi Systems bundles integrated AI leasing agent into dominant PMS software, undercutting standalone model.
- AppFolio's AI mobile app directly competes with Agent app for field-based CRM workflows.
- HIPAA enforcement action on patient data sync breaches halts healthcare expansion, triggers client exodus.
What makes EliseAI unique
- Vertical AI platform automating end-to-end workflows in housing and healthcare sectors.
- Powers 1 in 8 U.S. apartments with omnichannel integration across voice, SMS, email, chat.
- Agentic AI handles complex tasks autonomously versus simple chatbots answering queries only.
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Benefits
Equity in the company in the form of stock options
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
Growth & Insights and Company News
6 month growth
↑ 3%1 year growth
↑ 0%2 year growth
↑ 0%ModMed AI scheduling in action: how Kansas City Skin & Cancer Center went live in 24 hours with Elise. John Durovsik April 29, 2026 The role of the dermatologist has shifted. Where patients once came in for a single mole check and didn't return for years, they now build long-term relationships with their providers, returning regularly for ongoing care. For practices, that shift makes accessibility a baseline expectation rather than a differentiator. "Dermatology is now more closely related to a primary care physician, somebody that you see on a regular basis. That accessibility we have to provide for our patients is part of where Elise comes in." Kansas City Skin & Cancer Center was thinking about exactly that question when they started evaluating EliseAI. As the practice expanded, leadership wanted to make sure every patient who called could actually reach them, without hold queues, voicemail backlogs, or the small frictions that quietly turn into lost appointments. "If you have any kind of roadblocks in getting in and making an appointment, you are going to lose patients. It is even worse to have to leave a voice message and wait for somebody to call you back. It does not provide good care for our patients. It does not feel like they have access to us." With Elise handling first contact, the practice's calls get answered, backend paperwork gets completed, and patients get scheduled without the delays that come from hold queues and callbacks. The team can spend their time on the work that actually requires them. Implementation moved quickly for a team already mid-transition. The practice had recently rolled out a new practice management system, a new phone system, and significant IT changes. "Within 24 hours of receiving an email that Elise was integrated directly with ModMed, we were up and running." Of all those transitions, the EliseAI implementation was "the most painless." The support experience reinforced the decision. The EliseAI team was responsive, hands-on, and shaped their approach around how Kansas City Skin & Cancer Center actually operates day to day. "The support that's been given to us has been worth a million bucks in a sense, because it's catered to us." Within the first week of going live, appointments were being scheduled, phone volume was dropping, and the front desk was no longer running behind. Today, Elise schedules more than 1,850 appointments per month for the practice. With every call answered, patients have a consistent way to reach Kansas City Skin & Cancer Center, and the team has room to focus on the parts of patient care that require a human. "I think it is important for every call to be taken by AI. This is basically organizing it so we can focus on what we do best." The shift in dermatology toward longitudinal care isn't slowing down. Practices like Kansas City Skin & Cancer Center are deciding what accessibility looks like in that new model, and what it takes to deliver it.
EliseAI has launched Agent by EliseAI, a mobile app for iOS and Android that brings its EliseCRM platform to leasing teams in the field. The app enables property management professionals to manage workflows, respond to prospects and coordinate tours whilst away from their desks. The app filters tasks using AI, which handles routine conversations, schedules tours and manages follow-ups automatically. Users see only work requiring human attention through an AI-filtered task queue and push notifications for priority conversations. Key features include a personal agent calendar consolidating AI-scheduled tours across multiple properties, full prospect and resident information accessible on mobile, and integrated calling, SMS and email capabilities. The app supports English and Spanish and includes coordination tools for teams managing multiple properties. All interactions sync with EliseCRM to maintain team visibility.
EliseAI launches Agent by EliseAI, a mobile app for today's ai-powered leasing environment. NEW YORK-(BUSINESS WIRE)-EliseAI, the leading AI company automating complex housing systems, today announced the launch of Agent by EliseAI, a dedicated mobile app on iOS and Android that extends the full power of EliseCRM to leasing teams on the move. Agent frees teams from the desk by putting core CRM workflows in their hands so they can respond instantly, stay organized between tours, and move deals forward faster, wherever the day takes them. Agent frees teams from the desk by putting core CRM workflows in their hands so they can respond instantly, stay organized between tours, and move deals forward faster, wherever the day takes them. Share Agent extends the full power of EliseCRM into the field. Leasing personnel are constantly on the go as they meet with prospects, conduct tours, and coordinate across teams. Agent by EliseAI allows them to connect with renters from anywhere. The experience is organized around what the AI has already done. EliseAI's AI resolves routine conversations, schedules tours, handles follow-ups, and triages what's left - so when an agent opens the app, they see a clean, personal view of only the work that needs them. The result is leasing teams spending less time managing software and more time in front of prospects. "The whole point of AI in property management is to get teams out from behind their desks and out where the work actually happens," said Fran Loftus, Chief Experience Officer at EliseAI. "Our new Agent app is how we make that real. It is a mobile CRM built for the world AI created, where your team acts on the moments that matter, from anywhere." Key capabilities include: * Personal Agent Calendar - A personal, agent-level calendar gives each team member one source of truth for their entire day, with every AI-scheduled tour in a single view, even across multiple buildings. Supervisors can color-code by agent to see where the full team needs to be at a glance. * AI-Filtered Task Queue - A dedicated task feed surfaces only the conversations and tasks that need a human touch because EliseAI's AI has already handled the rest. Push notifications alert agents to the conversations that matter, and full prospect and resident guest cards - with contact details, preferences, tour history, and conversation logs, combined across buildings - are available at their fingertips. * Connect with Renters on the Move - Calling, SMS, and email are available directly in the app, so agents are able to engage in human conversations from anywhere. They follow up while a tour is still fresh or close a deal on the move. All conversations are logged in EliseCRM to maintain full team visibility and continuity. * Additional features include full English and Spanish language support, light and dark mode, and cross-community coordination tools for centralized leasing teams managing multiple properties. Agent by EliseAI is available now. To learn more or schedule a demo, visit https://eliseai.com/agent-app. About EliseAI EliseAI transforms complex housing and healthcare systems. By deeply integrating into workflows and automating operations, it makes them efficient and cuts costs for all. Its platform helps property managers handle leasing, maintenance and resident engagement. EliseAI replaces fragmented tools with one integrated system that reduces manual work and improves accessibility and experience for residents and patients alike. The company is based in New York with teams in San Francisco, Boston, Chicago and Toronto. To learn more, visit www.eliseai.com/careers.
Cardinal Group partners with Aigentless to launch self-guided tours. Denver-based Cardinal Group Companies, a leading multifamily management, investment, and development firm, has selected Aigentless, an AI-driven proptech startup redefining the apartment tour experience, as its exclusive provider of self-guided tours in a three-year national partnership. Cardinal expects to deploy Aigentless across its entire 100,000-plus bed portfolio this school year. As part of their partnership, Cardinal Group and Aigentless have also co-developed a custom version of the Aigentless platform to meet the unique needs of the student housing sector. Aigentless will integrate its products with EliseAI's LeasingAI and VoiceAI solutions on Cardinal Group's CX3 centralized operations platform. "We're always looking for ways to enhance the resident and prospect experience while making our teams more efficient through AI-powered workflows," said Alex O'Brien, CEO of Cardinal Group Companies. "Aigentless fits perfectly within our CX3 ecosystem, unlocking the full value of the platform by extending our ability to deliver the personalized, on-demand leasing experiences residents want. By integrating Aigentless alongside our existing tools, we're creating a more seamless and intelligent leasing journey that aligns with the evolving expectations of today's students. This also ensures our prospects who prefer agent-led tours are getting even more focus and a better customer experience from our on-site leasing teams, while also freeing up teams to deliver more high-touch interactions for our residents." Cardinal Group's CX3 centralized platform is an industry-leading model that optimizes technology to support property management teams in various operational functions, including leasing, resident communications, rent collection and more. As one of the top three largest property managers in the student housing sector, Cardinal has leveraged this platform to enhance resident engagement, improve employee retention and increase rent collections across its portfolio. Launched in late 2024, Aigentless has experienced exponential growth in the multifamily and build-to-rent sectors and is on track to reach 30,000 units by the end of 2025. Its mobile app allows prospective residents to tour communities in person at any time, without the need for a leasing agent. AI integration answers questions, personalizes the experience in real-time and guides users through the next steps. Nearly 80% of applications originate from same-day walkthroughs, underscoring the platform's ability to drive fast conversions. "Aigentless unlocks the full potential of in-person, self-guided tours in a way no other platform does, which is why we've expanded so quickly within just a year of launching and attracted partners like Cardinal Group, one of the biggest names in student housing," said Bella Campise, co-founder and CEO of Aigentless. "For student housing owners and operators, leasing velocity is everything, and Aigentless is built around the expectations of today's mobile-first generation. This partnership reflects growing demand across the multifamily industry, particularly among student housing communities with residents who expect a faster, more intuitive leasing journey." Built to address gaps in current self-guided tour offerings, Aigentless tours are customized for every property and include enhanced wayfinding, videos representing the lifestyle at the property and real-time interaction with the platform's GenAI-powered assistant, Leasa. Insights enable responsiveness to prospect needs and preferences, such as emphasizing certain unit features or amenities, or suggesting alternative units within the property or the owner's portfolio. In-house success managers apply the human touch by monitoring chats and conducting personalized follow-ups to ensure a seamless experience. The Aigentless platform lowers costs for ownership through staffing efficiencies, freeing up leasing teams to focus on providing concierge-level service that aids in conversion. "Through our partnership with Cardinal, we are alleviating some of the greatest pain points of leasing for student housing, such as constricted leasing cycles, high turnover and the added impact of guarantors," said Frank Campise, co-founder and COO of Aigentless. "We've done so by delivering a platform that brings greater engagement and data-driven insights to self-guided tours, making them more robust for prospective residents and the family members who are involved in their decisions, and resulting in faster and increased conversions for owners and operators."
Alpha invests in EliseAI, a leading provider of AI tools in the residential real estate and healthcare industries.