Full-Time
IT Agent
Posted on 9/7/2026
All Accor
10,001+ employees
Global hotel management, franchising, loyalty program
No salary listed
Abu Dhabi - United Arab Emirates
In Person
Bachelor's
 IT Operations (1) |
|---|
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- A degree in Information Technology, Computer Science, or another relevant discipline.
- Experience embedding change projects within an organization.
- IT certifications such as Cisco Certified Network Associate, Cisco Certified Network Professional, CompTIA A+, or CompTIA Network+ are advantageous.
- Strong interpersonal and problem-solving abilities.
- High responsibility and reliability with exceptional attention to detail.
- Ability to focus attention on guest needs while remaining calm and courteous.
- Perform monthly IT maintenance activities.
- Follow Accor IT policies and guidelines, including user rights, security, backup, preventive maintenance, and contingency planning policies.
- Identify IT-related risks and issues and escalate them to hotel management.
- Manage day-to-day IT operations and ensure the smooth running of computer systems for hotel users and guests.
- Provide technical support and training on systems and networks.
- Follow guidelines for archiving backups, accessing records, and transferring records through different channels.
- Troubleshoot issues and perform repairs, including data backup and restoration when necessary.
- Monitor systems and network performance daily and on an ongoing basis.
- Assess the applicability of new and improved IT developments and solutions.
- Identify potential upgrades, enhancements, new products, and their effects.
- Conduct basic software training.
- Conduct hardware and software tests for maintenance purposes.
- Perform diagnostic functions, including replacing suspect components with serviceable components and reloading associated software.
- Perform routine maintenance to identify and prevent events that could hinder operations.
- Install only current, original, and properly licensed software on hotel systems and computers.
- Maintain software licenses and follow recommended upgrade schedules.
- Provide local first-level technology, guest, and employee end-user support.
- Troubleshoot issues on the hotel's local network, computers, software, and systems.
- Serve as the onsite hands-and-eyes function for remote support.
- Assist the IT New Developments team with new hotel developments and hotel integration projects as required.
- IT certifications such as Cisco Certified Network Associate, Cisco Certified Network Professional, CompTIA A+, or CompTIA Network+ are advantageous.
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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