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Full-Time

Senior Customer Success Manager

Remote, Eastcoast

Posted on 10/18/2023

Axon

Axon

1,001-5,000 employees

Public safety technology and evidence management

Consulting
Hardware
Government & Public Sector
Aerospace

Compensation Overview

$80k - $120k

Senior

Charlotte, NC, USA

Required Skills
Communications
Data Analysis
Requirements
  • Bachelor's degree or equivalent work experience
  • 5+ years' working in a customer-facing role and 2+ years working with Enterprise-level customers
  • Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans
  • A proven track record of leading process improvements within large organizations
  • Previous experience tracking product adoption and customer engagement through data-analysis tools
  • Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Demonstrated ability to deal with change and excel in high-stress situations
Responsibilities
  • The Senior Customer Success Manager will work Axon's larger customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon's products
  • You will also work closely with multiple cross-functional teams by providing invaluable insight into customers' needs and challenges, helping influence and guide internal product road-maps and projects
  • As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows
  • Location: Remote from the Eastern U.S
  • Reports to: Manager, Customer Success
  • Travel: 30-40%

Axon specializes in public safety technologies such as connected cameras, advanced energy weapons, and evidence management software, focusing on enhancing safety and reducing conflicts. Working at this company offers a unique environment committed to high-stakes problem solving and impactful innovation. Employees can take pride in contributing to significant societal benefits, including significant initiatives aimed at reducing gun-related deaths between police and the public, aligning personal goals with broader social impact.

Company Stage

IPO

Total Funding

$246M

Headquarters

Scottsdale, Arizona

Founded

1993

Growth & Insights
Headcount

6 month growth

12%

1 year growth

12%

2 year growth

12%

Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development

INACTIVE