Surgical Scheduler

Department/Unit:

HBD - NSR - Neurosurgery General

Work Shift:

Day (United States of America)

Salary Range:

$41,136.28 - $57,590.79Surgical Scheduler, Albany, NY
Neurosurgery Office
Work Schedule: Monday – Friday

Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for healthcare employees looking to join our Back Office team as a Surgical Scheduler.

An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. Can efficiently and accurately utilize all scheduling systems while successfully managing their physicians’ clinical schedules as well as surgical schedules. This is a full-time position (40 hours/week) Monday – Friday during normal business hours of 8:00AM-4:30PM.

Essential Duties and Responsibilities:

• Greet patients in a prompt, courteous and professional manner
• Initiate surgical booking process as instructed by physician via flow sheet or surgical task
• Compile surgical packets for booking. (Containing booking sheet, check list, pre-op orders, consent form, pre-admission form, and prior auth.)  Some variances on packets per physician preference, patient age and location of surgery.
• In coordination with the surgeon, ensure consents are complete.
• Obtain release of information to complete disability/FMLA paperwork as needed, also “Out of Work/School” notes. Work with nursing staff to complete if there are questions or concerns.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Schedule pre-surgical appointments for patients who need clearance and make sure clearances are sent to the appropriate places.
• Interact with a diverse patient population
• Communicate timely with all parties, including surgeon, patient, OR, insurance company to ensure confirmation of the date of surgery as well as all appropriate surgical clearances are obtained
• Coordinate OR time/date with equipment rep, if needed. 

Qualifications:

• High School Diploma/G.E.D. - required
• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.