Job Title: Routing Specialist

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!

Warehouse Coordinators (Transportation Specialist) are responsible for inventory fidelity and back-end warehouse support. Warehouse Coordinators (Transportation Specialists) ensure that POs are in their proper inventory states, leading to streamlined scheduling and delivery. Warehouse Coordinator are also responsible for reconciling exceptions, reverse logistics, and driver paperwork.

What You’ll Do:

• Use Wayfair inventory systems and tools to ensure "perfect" orders run smoothly from receipt at the terminal to dispatching for delivery
• Identify exceptions such as damage, short shipments, miss-shipments, overweight/oversized cartons, etc., and reconcile these issues, engaging Customer Service and other partner teams as needed
• Inventory freight returning after a missed or refused delivery, escalating reports of missing freight to terminal leadership
• Set up schedules for outgoing freight (returns, liquidation, donation, disposal) and maintain relationships with reverse logistics carriers
• Print any necessary paperwork for delivery teams and correcting any errors
• Write and distribute an "end of shift" report to all terminal staff and any necessary partner teams
• Provide feedback on processes and tools
• Support Customer Service and other partner teams in efforts to maintain high customer satisfaction
• Assist Warehouse Associates with product staging utilizing forklifts and other assisting equipment

What You’ll Need

• 1+ years of relevant experience in a similar role.
• Ability to lift 75+ lbs to assist the warehouse team as needed
• Strong written and verbal communication skills with a strong customer-centric approach
• Ability to multitask and navigate through various systems and tools
• Well organized and detail oriented
• Comfort with Microsoft Office and learning new technologies
• Proactive in identifying opportunities for improvement and driving solutions
• Experienced in Logistics or Transportation
• Proficient in Microsoft Excel
• Forklift Certification

• Referral bonus
• Overtime hours & pay
• 401(k) with company match
• Wayfair company discount
• Health benefits start day one
• Growth opportunities (Promotions, and more!)

Safety
The safety of employees remains our #1 priority and is at the heart of every decision made. We have taken a variety of steps to ensure that Wayfair is one of the safest places to work. 

• Guidelines to help employees maintain proper social distancing 
• Providing and requiring suitable PPE such as masks, gloves, and safety vests.
• Increased sanitizing stations, as well as, improved professional sanitization of each facility.
• Daily temperature checks for the protection of all employees.
• Team stretches at the start of each shift -- if you’ve come to flex your muscles, you first have to stretch them!

Keywords: warehouse associate, now hiring, immediately hiring, material handler, transportation specialist, bi-weekly pay, laborer, warehouse,  picker packer, package sorter, order puller, order selector, receiver, cherry picker, customer service