Full-Time

Implementation Manager

Posted on 9/20/2024

Forter

Forter

501-1,000 employees

Fraud prevention and identity protection services

Fintech
Cybersecurity

Compensation Overview

$106.3k - $131.3kAnnually

+ Bonus + Equity

Senior

New York, NY, USA

Ideal candidates may also be based in Denver or Toronto.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
JavaScript
Requirements
  • 5+ years of experience managing complex integration projects on behalf of Enterprise customers.
  • Solid technical acumen & experience with API integrations, JavaScript, JSON, mobile SDK concepts, and other cloud, web and database technologies + desire to build on those skills
  • Prior experience communicating complex technical concepts to both technical & non-technical stakeholders
  • Excellent organizational skills and attention to detail with a consistent focus on delivering the highest quality of service for your customers
  • A proven track record managing multiple projects at once and effectively prioritizing your time and the needs of your customers
  • An owner’s mindset with the ability to demonstrate a proactive approach to the ownership and ultimately the delivery of your projects
  • Previous experience in the payments or e-commerce space is a plus
Responsibilities
  • Act as an expert on Forter’s technical integration technologies by clearly articulating concepts such as API operations, mobile SDKs, JavaScript, JSON, and other web and database technologies
  • Lead integration projects for your portfolio of customers, using your technical & business skills to troubleshoot any issues
  • Build and maintain bespoke integration project plans for customers within your portfolio, driving the plan to completion and evaluating success throughout
  • Keep senior customer stakeholders & individual business users engaged and accountable to project completion by building strong relationships
  • Contribute towards the continuous optimization of the integration process by consistently feeding back on potential improvement areas
  • Attend and contribute to weekly team meetings, providing updates on your active integration projects as well as flagging any issues, risks or potential blockers

Forter provides a range of services designed to protect online businesses from fraud and abuse in the e-commerce sector. Its offerings include identity protection to prevent unauthorized access and fraudulent purchases, fraud management that allows businesses to make quick decisions on transactions to reduce chargebacks, and abuse prevention to stop unauthorized resellers and coupon abusers. Additionally, Forter focuses on payment optimization to enhance trust with banks and card networks, ensuring compliance with European regulations like the Payment Services Directive 2 (PSD2). The company also automates chargeback recovery to help businesses dispute and win claims. Unlike many competitors, Forter operates on a B2B model, charging businesses based on their size and transaction volume, which allows for tailored solutions that meet specific needs. The goal of Forter is to safeguard revenue for online retailers while enhancing the overall customer experience.

Company Stage

Series F

Total Funding

$525M

Headquarters

New York City, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

4%

1 year growth

10%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Forter's AI-driven solutions can significantly reduce chargeback rates and false declines, improving overall revenue for online retailers.
  • The company's focus on evolving consumer behaviors and payment preferences, such as BNPL and digital wallets, positions it well to adapt to market changes.
  • Partnerships with major platforms like AWS expand Forter's reach and credibility, potentially leading to increased client acquisition and retention.

What critics are saying

  • The competitive landscape in fraud prevention is intense, with numerous players vying for market share, which could impact Forter's growth.
  • Dependence on AI and machine learning models means that any inaccuracies or biases in the algorithms could lead to significant financial losses for clients.

What makes Forter unique

  • Forter leverages AI and machine learning to optimize fraud detection and payment processes, setting it apart from traditional fraud prevention methods.
  • The company's comprehensive suite of services, including identity protection, abuse prevention, and chargeback recovery, offers a holistic approach to e-commerce security.
  • Forter's recent AWS Advanced Technology Partner status and listing in AWS Marketplace enhance its accessibility and integration capabilities for global enterprises.

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