INACTIVE
Full-Time
Associate Operations Manager
Social marketplace for new and secondhand style
Data & Analytics
Consumer Goods
Junior, Mid
San Carlos, CA, USA
Required Skills
Communications
JIRA
Looker
Requirements
- Travel to Redwood City, CA office Mondays, Wednesdays, and Thursdays
- 3+ years experience in Trust & Safety operations, preferably in fraud or policy enforcement
- Comfortable working with sensitive content including but not limited to hate, violence, and nudity
- Demonstrated success implementing scalable solutions to complex operations challenges
- Excellent communication skills with the ability to influence technically diverse audiences
- Experience working collaboratively to measurably improve processes
- Familiarity and demonstrated experience with basic project management principles
- Basic knowledge of Looker or other data visualization tools
- Basic knowledge of Jira or other bug and project tracking systems
- BA or BS degree is preferred
Responsibilities
- Maintain a deep understanding of all tools and technical systems within the team's domain by proactively resolving knowledge gaps, creating resource materials, and serving as a point of contact to clearly explain various technical systems
- Prioritize and distribute daily work assignments to a distributed global team in support of key performance metrics, shifting resources as necessary to meet service level agreements. This includes optimizing operating processes and identifying opportunities for improved efficiency
- Manage vendor service relationships and ensure external partners are equipped to effectively complete assigned tasks from both a technical and operational standpoint
- Drive and inspire operational excellence and standard processes across all Marketplace Trust teams by leading collaborative process improvement discussions and advocating for measurable, high-ROI solutions
- Develop and maintain an appropriately ambitious productivity framework and assist with setting performance expectations for a team of specialized associates balancing multiple types of work
- Deliver reports on operational health, project progress, anticipated obstacles, and data-supported resourcing recommendations
- Manage team-wide operational projects including working closely with product and engineering teams to address bug reports and validated optimization requests, and support the implementation of new features, tools, and processes
Poshmark's mission is to put people at the heart of commerce, empowering everyone to thrive. The company is building a community marketplace.
Company Stage
M&A
Total Funding
$156.5M
Headquarters
Redwood City, California
Founded
2011
Growth & Insights
Headcount
6 month growth
↑ 4%1 year growth
↑ 11%2 year growth
↑ 23%Benefits
A comprehensive health care and benefit plan
Health & wellness
Remote work support
Flexible vacation and paid time off
Parental and family leave
401K plan
Fun company parties and offsite events
Personal style encouraged (or not, whatever you're into.)
Learning and development for career growth
INACTIVE