Full-Time

Senior Customer Success Manager

East US

Posted on 6/11/2024

Cockroach Labs

Cockroach Labs

501-1,000 employees

Cloud-native distributed SQL database provider

Senior, Expert

Remote in USA

Required Skills
Sales
Requirements
  • 5-7+ years of experience as a Customer Success Manager, Project Manager, or Technical Account Manager
  • 3+ years of experience managing high-value, strategic accounts
  • Experience working with sales teams
  • Knowledge of databases, distributed systems, and modern enterprise software architecture
  • Successful track record of driving product adoption and expansion through understanding the customer's current (and future) database requirements
Responsibilities
  • Collaborate closely with the account team to provide ongoing coverage and support to assigned customers
  • Define Customer Success Plan for each customer
  • Ensure successful customer journey from onboarding through adoption and beyond
  • Identify and eliminate technical frictions for smoother adoption of CockroachDB
  • Liaise between customers and Support for optimized support resolution experience
  • Collaborate with Professional Services Team to present personalized solutions
  • Develop a comprehensive understanding of customer's business needs
  • Find opportunities to expand the subscription and grow annual recurring revenue
  • Foster ongoing customer relationships to increase utilization of CockroachDB
  • Review and assess customer consumption of CockroachDB and suggest upgrades and enhancements

Cockroach Labs specializes in CockroachDB, a cloud-native, distributed SQL database known for its true elastic scale, indestructible data architecture, and multi-region scalability with row-level controls for data privacy compliance. This product is designed for high-demand enterprise applications and offers automatic data distribution and workload demand management.

Company Stage

Series F

Total Funding

$632.9M

Headquarters

New York, New York

Founded

2015

Growth & Insights
Headcount

6 month growth

5%

1 year growth

8%

2 year growth

21%