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Full-Time

Enterprise Technology Desktop Support Engineer

Confirmed live in the last 24 hours

FanDuel

FanDuel

1,001-5,000 employees

Sports betting and daily fantasy sports provider

Data & Analytics

Compensation Overview

$25 - $32Hourly

+ Bonus + Stock Program Participation

Entry, Junior

New York, NY, USA

Category
Customer Support
Customer Success & Support
Requirements
  • 1 year experience in a user or customer facing role. Experience in a tech support role preferred.
  • Strong knowledge of enterprise applications, tools and operating systems.
  • Strong technical knowledge in providing 24/7 support.
  • Experience in streamlining user device support functions.
  • Working knowledge of IT and engineering technologies and operations.
  • Strong analysis capabilities and skills in structured problem solving.
  • Strong program and service delivery skills.
  • Deep sense of urgency and ability to identify and achieve quick wins.
  • Ability to quickly learn new subject matter areas, assess operational maturity, establish KPI’s and metrics and drive towards operational maturity.
  • Ability to work on site up to 5 days per week.
Responsibilities
  • Maintain and monitor core servers and services.
  • Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of laptops and local services.
  • Provide technical expertise and hands-on support of end user infrastructure (hardware, software/OS) including but not limited to Mac and PC laptops, AV equipment, and other office technical equipment.
  • Provide executive support for senior/C-Level leadership.
  • Manage internal IT projects and projects involving other stakeholders.
  • Hardware procurement and asset management.
  • Creating and maintaining technical documentation.
  • Manage AV systems during large company webinar events.
  • Maintain IT ticketing system and standards.

FanDuel Group specializes in sports betting, daily fantasy sports, and online casino gaming, seamlessly integrating sports-tech to enhance consumer engagement with sports and leagues. This company is an excellent workplace for those passionate about combining technology with sports, offering a dynamic environment where innovation leads to the development of cutting-edge gaming experiences. With a broad customer base spanning all 50 states, the company's reach ensures a diverse and stimulating work culture.

Company Stage

M&A

Total Funding

$4.6B

Headquarters

New York, New York

Founded

2009

Growth & Insights
Headcount

6 month growth

3%

1 year growth

13%

2 year growth

51%

Benefits

From peer-to-peer learning to industry conferences, there are a number of ways to develop your career

From your head to your toes we’ve got you covered with our 100% health insurance coverage

We keep a well-stocked supply of snacks and refreshments to keep you going throughout the day

Flexible hours and vacation scheduling let you work when you’re at your best

We provide the latest tech and equipment, you get the job done