IT Supervisor

About us:

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

This is a strategic position responsible for the IT Infrastructure and Corporate Services deployed at the data center and administrative buildings, as well as network communications throughout the project. As the IT Manager you will be responsible for planning, implementing, managing, and monitoring third party contractors to achieve successful project implementation as well as daily and long-term operations. Additionally, you will provide industry knowledge and best practices to optimize IT Operations, reduce risk, and meet business requirements.

Essential Duties and Responsibilities:

• Manage and monitor day-to-day operations, maintenance, reliability, testing, rollout, upgrades, support, and general system administration for the I-77 concession including (but not limited to) data center, communications, fiber, corporate voice and data network, servers, desktop services, operating systems, hardware, software and the Traffic Operations Center.

• Develop and manage the business continuity and disaster recovery plan

• Evolve and oversee network communications infrastructure for the project.

• Develop and maintain applicable IT policies and procedures.

• Originate, perform, and manage proactive functions including evaluative testing and audits with variance analyses, corrective action recommendations, and recommendations for future capability and capacity planning

• Develop and monitor compliance with Service Level Agreement & Key Performance Indicators (SLA & KPIs) by analyzing needs of users/departments by prioritizing modifications to core system applications while developing and implementing documented requirements for problem resolution

• Perform and manage complex problem identification and resolution

• Manage third-party contractors, licenses, and support contracts

• Analysis of data and trends in existing systems for the proactive management of storage architecture, capacity, and response times.

• Support the established overall IT financial objectives by managing and/or providing input to the established IT budget, forecast requirements with business case justifications and cost/benefit analyses for spending and initiatives, provide input to annual department budget, and maintain scheduled expenditures

• Perform other duties and responsibilities as necessary

Qualifications (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Bachelor’s degree in computer science, Information Technology, Telecommunications or similar.

• 7 – 10+ years of relevant work experience of similar nature to include Backup and Business Continuity procedures, Service Level Agreement Management, Colocation Center Management, Security Protocols and Standards, Audit Standards, Database Management, Asset Management (Hardware & Software lifecycle, Load Usage reporting, Data Center efficiency), Tech support systems: Ticketing systems, service orders, work orders, and Network design, implementation, and maintenance

• Experience in IT administration such as project management, development of IT policies, continuous process improvement, system administration, backup/patch management, disaster recovery, and capacity planning

• Experience in personnel and team management including relationship building, conflict resolution, establishing goals, and performing evaluations

• Experience managing departmental functions such as vendor negotiation, forecasting, and strategic planning

Professional Qualities:

• Effectively and professionally manage tasks, staff, contractors, and deadlines 

• Ability to interact with colleagues in a self-managed team structure

• Possess strong and positive verbal, written, interpersonal, and documentation skills

• Multitask and problem-solve within a fast-paced environment

• Perform all essential duties and responsibilities while demonstrating initiative, performing quality work within deadlines and interacting professionally and proactively with other employees and with multiple organizations 

Computer & Network Skills:

• Knowledge of establishing and maintaining the network, server, backup, and storage infrastructure

• Knowledge of implementing and maintaining fiber-based network communications solutions

• Experience in Toll and/or ITS industry is preferred but not essential

• Must be able to demonstrate computer proficiency, especially within Microsoft Excel, Word, and PowerPoint, as well as PC based programs

Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet, but also moderate to high at times given that the employee may be working around heavy machinery.

• Occasional travel between Charlotte and Raleigh, to the Austin office and other Cintra projects in North America, may be required

• The employee must occasionally lift and/or move up to 25 pounds

• Specific vision abilities required by this job include the ability to adjust focus, as necessary to use a computer

• While performing the duties of this job, the employee is regularly required to talk or hear

• The employee is frequently required to stand, walk and sit