Full-Time

Enterprise IT Support Officer

Eitso, SME, Government

Confirmed live in the last 24 hours

AT&T

AT&T

10,001+ employees

Telecommunications services including wireless and broadband

Consumer Software
Entertainment

Compensation Overview

$79.3k - $194.1kAnnually

Expert

Company Historically Provides H1B Sponsorship

Reston, VA, USA

US Top Secret Clearance Required

Category
IT Support
IT & Security
Required Skills
Customer Service
Requirements
  • Requires conceptual and practical expertise in own area and general knowledge of related areas
  • Ability to act as a resource for other team members; may lead projects with limited risks and resource requirements
  • BA/BS and 10 years of experiences, or a combination of education and work experience equivalent to 13 years
  • Required Clearance: TSSCI with poly (tssci) (#polygraph)
Responsibilities
  • Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)
  • Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center
  • Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
  • Maintains a troubleshooting tracking log ensuring timely resolution of problems
  • Works independently, receives minimal guidance
  • Acts as a resource for colleagues with less experience
  • Has knowledge of best practices and how own area integrates with others
  • Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
  • Explains complex concepts

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. Competing with major players like Verizon and T-Mobile, AT&T aims to deliver comprehensive communication solutions to meet the needs of its diverse clientele.

Company Stage

IPO

Total Funding

$43.3M

Headquarters

Dallas, Texas

Founded

1876

Simplify Jobs

Simplify's Take

What believers are saying

  • AT&T's fiber network expansion could provide a competitive edge in broadband services.
  • The new customer service guarantee may attract customers from competitors lacking similar assurances.
  • Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

What critics are saying

  • The customer service guarantee may increase financial liabilities due to compensation for outages.
  • A recent data breach could damage AT&T's reputation and lead to customer churn.
  • Resistance to replacing landlines may impact customer retention and satisfaction.

What makes AT&T unique

  • AT&T offers a unique customer service guarantee, setting it apart from competitors.
  • The company is expanding its fiber network, enhancing broadband offerings in underserved areas.
  • AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts