Full-Time
Front Office Supervisor
Posted on 9/30/2025
Marriott International
10,001+ employees
Global hotel operator with diversified ownership
No salary listed
Abu Dhabi - United Arab Emirates
In Person
 Customer Experience & Support (2) |
|---|
| , |
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
- Monitor punctuality of team members to their shift and ensure they are well-groomed according to The St. Regis standard.
- Ensure the desk is covered at all times, allocating meal breaks sensibly.
- Attend and supervise proper handover between shifts.
- Monitor attendants in the lobby from Guest Relations and Guest Services.
- Communicate and coordinate the proper arrangement with Concierge, Guest Relations, Guest Services and Butlers for the arranged transportation and VIP guests.
- Coordinate with Housekeeping the VIP arrivals and special attention guests.
- Assist the Guest Service Agents with Check-in and Check-out if needed.
- Monitor the reception’s operation and coordinate waiting guests.
- Involve in all guests challenges at the check-in and check-out and take necessary action for any service recovery according to hotel procedure to meet the guest’s expectations.
- Ensure the arrival and farewell experience meet the The St. Regis standards.
- Monitor the presence of doorman, bellman and lobby hostess in the lobby.
- Assist the Guest Relations with serving the welcome drink and face towels upon guest arrival.
- Coordinate with Rooms Controller day-to-day operation and take a proper handover.
- Check emails and communicate with the team new promotions, special events and updated policies.
- Follow-up on guest’s requests and record them on Empower GXP.
- Ensures all GSA and GRA are following the daily checklist.
- Participate in evacuation drill and has a full knowledge on how to follow the evacuation plan and manage the team accordingly.
- Attend Security monthly meetings and fire warden meetings.
- Follow the contingency plan when PMS is down and control the situation, printout the proper backup and fill the proper checklist.
- Following The St. Regis FOE’s and implements them at the work place.
- Implement new policy and operation procedure taken by the superiors.
- Encourage the team and work as example to reach the department targets on Marriott Bonvoy, GuestVoice and Upselling.
- Monitor the lobby lights, temperature and music and make sure all in proper level.
Marriott International runs a global network of hotels and lodging facilities to serve business travelers, vacationers, and long-term guests. It earns money from owning, leasing, managing, and franchising properties, charging guests for room stays and extra services like food and beverages, events, and amenities, plus management and franchise fees from operated or branded hotels. Compared with competitors, Marriott relies on a diversified mix of ownership models and revenue streams across many regions, backed by a large brand and reservation network. Its goal is to provide reliable lodging worldwide while maintaining safety standards and expanding its footprint through owned, leased, managed, and franchised properties.
Company Size
10,001+
Company Stage
IPO
Headquarters
North Bethesda, Maryland
Founded
1927
Simplify's Take
What believers are saying
- StudioRes by Marriott expands the extended-stay pipeline targeting long-term travelers and project-based demand.
- New partnerships in South Asia add nearly 450 keys across Kathmandu and Siliguri in high-growth gateway cities.
- JW Marriott Siliguri and Courtyard Manado feature large banquet spaces signaling strong demand for premium MICE hotels.
What critics are saying
- StudioRes faces crowded extended-stay competition compressing room rates in secondary U.S. markets within 12-24 months.
- The 2031 Nepal luxury expansion front-loads capital while exposing Marriott to execution slippage and demand mismatch.
- Overexpansion via franchise partners risks brand dilution and underperforming openings hitting conversion demand in 24-36 months.
What makes Marriott International unique
- Marriott operates a diversified model of owned, leased, managed, and franchised properties globally.
- The company generates revenue through room stays, food services, events, and management or franchise fees.
- Marriott maintains a global presence across North America, Europe, Asia, and other regions with 30+ brands.
Help us improve and share your feedback! Did you find this helpful?
Your Connections
People at Marriott International who can refer or advise you
Benefits
Paid Holidays
Meal Benefits
Mental Health Support
Professional Development Budget
Growth & Insights and Company News
6 month growth
↓ -4%1 year growth
↓ -4%2 year growth
↓ -4%CG Developers India and MLA Group announce signing of JW Marriott Hotel Siliguri with Marriott International. ANI 09 Jun 2026, 17:06 GMT+ New Delhi [India], June 9: CG Developers India, along with MLA Group, Siliguri, as an equal partner in the project, announced the signing of JW Marriott Hotel Siliguri with Marriott International at a signing ceremony held in Kathmandu, Nepal. The signing marks an important milestone in CG Developers India's hospitality expansion journey and reflects its continued vision to bring globally benchmarked hospitality experiences to high-potential destinations across India. The announcement was made during an international event attended by senior leadership, industry stakeholders, partners, and members of the media. Rooted in mindful luxury, JW Marriott Hotel Siliguri is envisioned as a serene sanctuary for the mind, body, and spirit, bringing the brand's signature warmth, intuitive service, and refined design to the tranquil landscape of Siliguri. Set against the foothills of the Himalayas, in a city widely known as the gateway to Northeast India, the hotel is expected to offer a seamless connection to both place and purpose. The design plans for the hotel include 150 thoughtfully designed guest rooms and suites, along with wellness spaces that invite guests to pause, relax, and reconnect with the present. The property is slated to feature four distinct dining venues, including a specialty restaurant, along with a signature Spa by JW, an outdoor swimming pool, and a fully equipped fitness centre. In addition, JW Marriott Hotel Siliguri is planned to offer approximately 1,500 square meters of banquet space, making it well-suited for corporate meetings, social gatherings, and private celebrations. Conveniently located just 10 kilometers from Bagdogra Airport, the hotel will serve as a restorative retreat that balances effortless access with a profound sense of calm. Speaking on the announcement, Varun Chaudhary, Managing Director, CG Developers India, said, 'JW Marriott Hotel Siliguri represents an important step in its vision to develop world-class hospitality destinations in high-potential markets across India. Siliguri's strategic location as a gateway to Northeast India, Nepal, Bhutan, and the wider region makes it a promising destination for both business and leisure travel. Together with MLA Group, its equal partner in this project, Mumbai News.Net aim to create a landmark hospitality destination that contributes to the region's tourism growth, generates meaningful economic opportunities, and brings globally benchmarked luxury hospitality experiences to Siliguri.' Speaking on the partnership, Sushil Agarwal, Managing Director, MLA Group, said, 'Mumbai News.Net is proud to partner with CG Developers India on this landmark hospitality project for Siliguri. As a city that continues to grow in importance as a gateway to Northeast India and neighbouring regions, Siliguri holds tremendous potential for premium hospitality, business travel, and destination-led experiences. JW Marriott Hotel Siliguri will not only elevate the city's hospitality offering but also create new opportunities for tourism, employment, and regional development. For MLA Group, this partnership reflects its commitment to contributing meaningfully to Siliguri's growth story. The signing of JW Marriott Hotel Siliguri further reinforces the growing collaboration between CG Developers India and Marriott International. With Siliguri's strategic location and rising importance as a regional travel, business, and tourism hub, the upcoming hotel is expected to play a meaningful role in elevating the city's hospitality landscape. (ADVERTORIAL DISCLAIMER: The above press release has been provided by PNN. ANI will not be responsible in any way for the content of the same.)
Hyatt Regency Pune and Residences appoints Gangaprasad Choudhari as Associate Director of Sales. Pune, India: Hyatt Regency Pune and Residences has announced the appointment of Gangaprasad Choudhari as Associate Director of Sales. With over 10 years of rich experience in hospitality sales, business development, and strategic account management, Gangaprasad Pune, India: Hyatt Regency Pune and Residences has announced the appointment of Gangaprasad Choudhari as Associate Director of Sales. With over 10 years of rich experience in hospitality sales, business development, and strategic account management, Gangaprasad brings with him deep industry expertise and a strong track record of driving business growth across leading hospitality brands. Prior to joining Hyatt Regency Pune, Gangaprasad was associated with Marriott International at Sheraton Grand Pune, where he served as Associate Director of Sales. In his role, he led proactive sales initiatives, managed key corporate and global accounts, and contributed significantly towards revenue generation across rooms and catering segments. His career journey also includes notable stints with Four Points by Sheraton Pune and Accor Hotels' Novotel Pune and Novotel Imagica. Recognized for his strengths in strategic sales leadership, RFP management, corporate contracting, and relationship building, Gangaprasad has consistently delivered impactful results in highly competitive markets. His expertise spans corporate, MICE, and leisure segments, making him a valuable addition to the leadership team at Hyatt Regency Pune. Interestingly, Gangaprasad began his hospitality journey with Hyatt Hotels as a Food & Beverage Associate at Hyatt Regency Pune and was part of the hotel's pre-opening team. His return to the property in a leadership capacity marks a significant milestone in his professional journey and reflects his longstanding association with the Hyatt brand. In his new role, Gangaprasad will be responsible for strengthening the hotel's sales strategy, expanding corporate partnerships, and driving overall business growth in alignment with Hyatt Regency Pune's vision for excellence and market leadership. Hyatt Regency Pune welcomes Gangaprasad back to the Hyatt family and looks forward to his contributions towards the hotel's continued success.
Marriott Bonvoy launches design shop. International news 2026-05-20 Marriott International has expanded its lifestyle and retail offerings with the launch of the Design Shop under Marriott Bonvoy Boutiques, introducing hotel-inspired home collections that bring luxury hospitality aesthetics into residential spaces. The newly launched platform goes beyond traditional hotel bedding and bath products to include furniture, décor, lighting, rugs and art inspired by Marriott's hotel brands and destinations. The inaugural collections are based on W Hotels and Westin Hotels & Resorts, with additional destination-themed collections planned later in 2026. According to Peggy Roe, the initiative reflects changing consumer preferences, where hotels are increasingly influencing how people design and experience their homes. The W Hotels Living collection has been developed in partnership with the Rockwell Group and draws inspiration from the redesigned W New York - Union Square. The collection includes modern beds, upholstered benches, nightstands, rugs, lighting and decorative accessories reflecting the brand's bold and contemporary design language. Marriott Bonvoy Boutiques also plans to introduce destination-inspired collections, beginning with a French Riviera-themed assortment in June 2026 featuring home entertaining products such as trays, linens, vases and wine goblets inspired by coastal European living. Later this year, the company is also expected to unveil the JW Marriott Living collection inspired by the JW Marriott Hotel Tokyo.
Shyam Nair takes over as Multi Property Human Resources Director at Kochi Marriott Hotel, Courtyard by Marriott Kochi Airport, and Port Muziris, a Tribute Portfolio Hotel, Kochi. Kochi Marriott Hotel is proud to announce the ascension of Shyam Nair to the role of Multi Property Human Resources Director for Kochi Marriott Hotel, Courtyard by Marriott Kochi Airport, and Port Muziris, a Tribute Kochi Marriott Hotel is proud to announce the ascension of Shyam Nair to the role of Multi Property Human Resources Director for Kochi Marriott Hotel, Courtyard by Marriott Kochi Airport, and Port Muziris, a Tribute Portfolio Hotel, Kochi. Shyam Nair brings a wealth of experience to his new position, boasting a distinguished 20-year career with the Indian Air Force, followed by 16 years in the hospitality industry. He holds an MBA in HR and Operations, and his expertise in leadership and team management has been honed through various roles in renowned organizations, including significant experience as Director of Loss Prevention at leading brands. During his tenure at Kochi Marriott, Shyam has excelled as the Multi Property Director of Loss Prevention, successfully transitioning into the human resources domain where he has utilized his extensive knowledge to enhance recruitment, strategic human resource management, training, and administrative functions. In addition to his HR responsibilities, Shyam has been a strong advocate for sustainability initiatives within the properties. He has spearheaded several green practices, including waste reduction programs and community engagement initiatives focused on environmental awareness. His commitment to sustainability not only aligns with Marriott's global goals but also enhances the organization's reputation in the community. In his new role, Shyam will provide strategic leadership and guidance in areas such as recruitment, compensation management, human resources management, training and development, staff relations, employee retention, and more. His commitment to fostering a supportive and efficient work environment will be instrumental in driving the continued success of its properties. Please join Hospitality Lexis in congratulating Shyam Nair on his ascension as Hospitality Lexis look forward to his valuable contributions to its team!
JW Marriott Mussoorie appoints Gaurav Issar. April 10, 2026 JW Marriott Mussoorie Walnut Grove Resort & Spa has appointed Gaurav Issar as General Manager, effective 9 March. The move comes as hospitality players sharpen focus on experiential travel and premium leisure demand, with leadership seen as critical to driving revenue performance and guest-centric innovation in hill destinations. Gaurav Issar, General Manager, JW Marriott Mussoorie Walnut Grove Resort & Spa, brings over 25 years of hospitality experience to the role. His appointment aligns with the property's focus on strengthening its positioning in the luxury resort segment while responding to evolving traveller expectations around personalised and immersive stays. Issar's career spans leading hospitality brands, including Hyatt International and Oberoi Hotels & Resorts. Beginning in Front Office, he progressed across operations and revenue management, building expertise in guest engagement as well as commercial strategy. In his previous role at The Oberoi Sukhvilas, Chandigarh, he led the property to its highest revenue and operating profit. His tenure at The Oberoi Wildflower Hall, Shimla, also earned him the 'General Manager of the Year - North' recognition, reflecting consistent delivery across both operational and financial metrics. At JW Marriott Mussoorie Walnut Grove Resort & Spa, Issar is expected to focus on enhancing guest experiences while driving business performance. His leadership approach emphasises attention to detail, authenticity, and alignment with changing consumer preferences in luxury travel. Sharing his vision, Gaurav Issar, General Manager, JW Marriott Mussoorie Walnut Grove Resort & Spa, said, "Mussoorie has a unique charm that invites guests to slow down and reconnect. I look forward to building on this spirit by curating experiences that are not only luxurious, but also deeply personal and memorable." The resort, positioned as JW Marriott Hotels & Resorts' first resort property in India, features 115 keys and extensive leisure and meetings infrastructure. These include a 12,000 square feet entertainment zone for children, multiple dining venues, and spa facilities, catering to both leisure and MICE segments. With Issar's appointment, the property is set to pursue a phase of growth centred on experience-led offerings and stronger market presence in the Mussoorie region. Rahul Bhadana is a digital editor at TravTalk with experience spanning multiple content niches, with a strong focus on travel trade journalism and digital publishing. A graduate of Delhi University, his work covers editorial writing, content strategy and platform-led storytelling, supporting TravTalk's digital growth and industry engagement. A technology enthusiast, he enjoys films, poetry and exploring new ideas across media and culture.