Technical Program Manager

SHOULD YOU ACCEPT THIS CHALLENGE...

Pure Storage is seeking a seasoned Technical Program Manager to lead cross-functional initiatives within the Mass Remediation Program (MRP)—a mission-critical program designed to proactively resolve high-impact product issues at scale. This role focuses on software based remediation programs. The TPM will own the end-to-end program lifecycle—from issue identification through customer resolution—ensuring alignment across engineering, operations, legal, support, and product. Success in this role requires strategic coordination, technical depth, operational excellence, and a relentless focus on customer impact.

The Mass Remediation Program (MRP) is Pure Storage’s strategic initiative to proactively address and resolve the most critical product issues—hardware, software, or security—before they impact customers at scale. As a Technical Program Manager, you’ll play a pivotal role in this cross-functional, high-visibility program, driving large-scale remediation efforts from conception to closure.

Key Responsibilities:

Program Ownership & Execution

• Lead end-to-end Software MRP lifecycle across five key phases: Define Issue/Impact, Planning, Execution, Performance Measurement, and Closure.
• Partner with engineering teams to triage issues, define scope, assess risk, and develop remediation strategies.
• Coordinate the delivery of fixes, including Purity Optimizations and mass field replacements, ensuring timely, non-disruptive deployment.

Cross-Functional Leadership

• Orchestrate collaboration among Engineering, Customer Experience, Product, Legal, Finance and Field teams.
• Align internal communications and external deliverables (e.g., Knowledge Base Articles, Pure1 Alerts, ServiceNow cases) to ensure consistency and clarity.
• Lead issue resolution and status updates across multiple workstreams, balancing priorities in a fast-paced environment.

Customer-Centric Remediation

• Ensure that customer impact is minimized and feedback loops are established for continuous improvement.
• Oversee execution of Pure1 Self-Service Purity Optimizations, monitoring adoption, alert status, and escalation triggers.

• Monitor KPIs and key remediation metrics through Tableau dashboard
• Present data-driven progress reports and escalations to executive stakeholders.
• Identify performance trends and drive optimization of remediation workflows.

• Conduct structured debriefs at the conclusion of each remediation cycle.
• Capture learnings, document best practices, and refine internal playbooks and templates to support future MRP efforts.
• Drive standardization and scale through automation, repeatable processes, and continuous improvement.

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• 5+ years of experience in technical program management, product operations, or engineering leadership, ideally within the storage, SaaS, or enterprise tech sector.
• Strong understanding of storage systems, hardware/software lifecycles, and large-scale product deployments.
• Proven experience in incident management, postmortem/root cause analysis, and customer-facing remediation.
• Excellent communication and stakeholder management skills, especially with executive audiences.
• Proficiency with tools like Jira, Confluence, ServiceNow, Tableau, and project management frameworks (Agile/Scrum/Waterfall).
• Demonstrated ability to operate autonomously, prioritize effectively, and drive complex programs to completion.

Preferred Experience

• Knowledge of Purity OS, FlashArray and FlashBlade infrastructure, or Pure1 ecosystem
• Experience coordinating legal, operational, and technical reviews for large-scale customer communications or upgrades.
• Ability to think both strategically and tactically to align long-term vision with short-term execution.

We are primarily an in-office environment and therefore, you will be expected to work from the (Lehi Office, Santa Clara Office or North Carolina office) in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

The annual base salary range is: $104,000.00 - $224,000.00. 

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

 #LI-ONSITE