About the team/role

As a Named Account Senior Principal Customer Success Manager, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our named (largest enterprise) customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly winning the trust of key customer stakeholders. You will work with fellow professionals that succeed through collaboration, grit, and constant learning.  You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts.

What you’ll do

• Establish a deep level of trust with customers to solidify existing strategic partnerships
• Bring thought leadership and strategic planning to go deeper and wider in each account 
• Own navigating through key challenges, investigations and escalating issues as appropriate
• Work closely with the Account Management team to manage the overall health of accounts, ensure attainment/no churn and surface any upsells/growth opportunities
• Build strong relationships with customers at the operational and management level
• Develop deep understanding of Checkr products and processes and how they map to customer’s programs to drive positive business outcomes 
• Set up and drive the account management cadence including monthly, quarterly and annual meetings between appropriate stakeholders at Checkr and customer
• Work with the broader cross functional teams at Checkr to drive the long term Functional/Technical Solution Strategy for the customer 
• Collaborate with internal stakeholders (Engineering, Product, Sales, Support and executives) to complete customer goals and, in general, be the voice of the customer to provide visibility and/or escalations
• Act as a strong voice and internal advocate for customers

What you bring

• 10+ years of Customer Success experience managing large enterprise relationships with deep technical/product needs. You have managed a $50M+ book of business with your company’s largest strategic clients
• Leaning on a strategic mindset, you are well adept at building and executing comprehensive success plans for complex customers 
• Ability to navigate large organizations’ political landscape to maintain and expand relationships at all levels
• Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
• Technical background that enables you to rapidly understand the Background Check Industry and Checkr’s software products
• You are flexible and tenacious fully capable of juggling and completing multiple priorities and projects (internally and externally) in a fast-paced environment
• You learn quickly and are excited to take on challenging new projects
• General knowledge of software applications i.e. Zendesk, Salesforce, Google Apps, etc. and the ability to conduct basic analytics using BI tools like Looker
• Experience in a B2B software technology company. HR tech industry experience a plus
• You enjoy planning, adjusting, executing, winning, and celebrating as a team
• You are willing to travel up to 20% as needed for customer facing or internal team meetings

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The on-target earnings range for this role is  $113,815 to $236,900.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

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