Information Technology Lead
Eastern Region
Posted on 9/14/2022
INACTIVE
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Communications
Requirements
- 1-3 years proven work experience on a technical support team
- Hands-on experience with help desk, hardware troubleshooting, and remote support
- Experience supporting Slack, MacOS, cloud based IT systems, especially Google Suite
- Experience supporting clinical users and equipment
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Ability to work independently
- Excellent written and verbal communications skills
- Experience working in a HIPAA compliant environment
- Have reliable transportation
Responsibilities
- Respond to user inquiries and assist in troubleshooting and resolving challenges. This may be done in person or virtually
- Installing and configuring computer systems and applications within the company
- Training end-users on hardware functionality and software programs
- Meeting with users (virtually, or in person in a safe environment) to analyze, troubleshoot and diagnose hardware problems
- Troubleshooting clinical equipment
- Working with other Technology staff to resolve issues and complete projects
- Traveling to locations within a region for on site support
- Resolving logged errors in a timely manner
- Build and maintain user accounts in various systems
- Maintain and write Knowledge Base articles
- Updating computer software as well as upgrading hardware and systems
- Documenting processes and performing diagnostic tests
- Participate in on-call rotation
Company Overview
Kindbody operates a health and tech company intended to offer fertility services and treatments for the modern woman.
Benefits
- Paid vacation
- Sick time
- PTO to vote
- Medical, dental, vision insurance (FSA & HSA options)
- Company-paid life insurance
- Short Term & Long Term Disability Options
- Paid Parental Leave
- 401(k) plans
- Free Peloton membership
- Monthyl guided meditation