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Information Technology Lead
Eastern Region
Posted on 9/14/2022
New York, NY, USA
Experience Level
Desired Skills
Customer Service
  • 1-3 years proven work experience on a technical support team
  • Hands-on experience with help desk, hardware troubleshooting, and remote support
  • Experience supporting Slack, MacOS, cloud based IT systems, especially Google Suite
  • Experience supporting clinical users and equipment
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer-service oriented with a problem-solving attitude
  • Ability to work independently
  • Excellent written and verbal communications skills
  • Experience working in a HIPAA compliant environment
  • Have reliable transportation
  • Respond to user inquiries and assist in troubleshooting and resolving challenges. This may be done in person or virtually
  • Installing and configuring computer systems and applications within the company
  • Training end-users on hardware functionality and software programs
  • Meeting with users (virtually, or in person in a safe environment) to analyze, troubleshoot and diagnose hardware problems
  • Troubleshooting clinical equipment
  • Working with other Technology staff to resolve issues and complete projects
  • Traveling to locations within a region for on site support
  • Resolving logged errors in a timely manner
  • Build and maintain user accounts in various systems
  • Maintain and write Knowledge Base articles
  • Updating computer software as well as upgrading hardware and systems
  • Documenting processes and performing diagnostic tests
  • Participate in on-call rotation

501-1,000 employees

Company Overview
Kindbody operates a health and tech company intended to offer fertility services and treatments for the modern woman.
  • Paid vacation
  • Sick time
  • PTO to vote
  • Medical, dental, vision insurance (FSA & HSA options)
  • Company-paid life insurance
  • Short Term & Long Term Disability Options
  • Paid Parental Leave
  • 401(k) plans
  • Free Peloton membership
  • Monthyl guided meditation