Senior Customer Success Engineer
Confirmed live in the last 24 hours

201-500 employees

Unified multi-cloud application networking platform provider
Company Overview, with its Gloo Platform, offers a comprehensive, multi-cloud application networking solution that integrates API Gateway, Kubernetes Ingress, Service Mesh, and Cloud-native Networking technologies. The company's commitment to secure application communication is evident in its zero-trust security model, and its products like Gloo Gateway, Gloo Mesh, and Gloo Network, which are built on industry-leading open source Istio and Envoy Proxy. With a focus on simplifying operations through unified control, reliability, observability, extensibility, and security, empowers businesses to concentrate on application innovation, setting it apart in the competitive tech landscape.
Data & Analytics
Crypto & Web3

Company Stage

Series C

Total Funding





Cambridge, Massachusetts

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA
Experience Level
Desired Skills
Customer Success & Support
  • At least two years of experience using Kubernetes
  • At least 4 years of experience as a Site Reliability Engineer, DevOps Engineer, Cloud Architect, or similar type technical role
  • Experience managing and growing customer relationships by delivering a high-quality customer experience from a technical lens
  • Bachelor's degree in a technology-related discipline; Computer Science or Engineering preferred
  • Ability to dig into code to troubleshoot technical issues
  • Proven troubleshooting experience with Kubernetes
  • Strong written and verbal communication skills
  • Self-starter that can take ownership of customer issues
  • Ability to manage stressful situations with calm professionalism, empathy, and compassion
  • Working knowledge of modern programming languages is preferred
  • Working knowledge of the OSI model is preferred
  • Work with customers via support tickets and/or real-time interaction (phone/screen sharing/instant message) to solve technical issues related to their usage of Solo products, and help them migrate into using Solo products in production environments
  • Troubleshoot and solve complex situations collaborating with Engineering and other internal teams
  • Provide daily expert guidance to existing customers
  • Develop strong relationships with customers, sales, and product teams
  • Organize and lead weekly/bi-weekly touch points with customers to review ongoing Support issues and projects
  • Contribute to projects by submitting issues, pull requests, and improving internal and public-facing documentation
  • Stay current with fast-moving additions to products and related technologies to retain domain expertise and credibility
  • Actively engage with the community and related open source projects to foster adoption and grow external contributions
  • Provide weekend on-call support as part of the team rotation
Desired Qualifications
  • Familiarity with technologies like Envoy, Istio, GraphQL is a plus