Senior Service Sales Manager

Job Description:

Company Overview:

Tradeshift is a leading provider of cloud-based business networks and platform solutions for supply chain payments, marketplaces, and applications. We serve a diverse clientele, including global enterprises such as HSBC, Unilever, Levi's, Sodexo, Otis Elevator Company, Kuehne Nagel, CN Rail, Schaeffler, and Air France. Our network connects over 1 million suppliers across more than 70 countries, facilitating approximately USD 250 billion in electronic invoicing annually. Our product suite includes:

• Payables Automation for Enterprise

• E-invoices Clearance and Compliance

• Procurement and Marketplace

Position Overview:

The Senior Manager of Services Sales will drive the growth of Tradeshift's consulting services, encompassing large-scale implementation projects, integrations through Babelway, and change order services for buyer configurations and expansions. This role requires a strategic leader with a solid understanding of SaaS-based Payable Automation, Procurement, Marketplaces, and Enterprise implementations. The successful candidate will respond to Salesforce Services requests, prepare Statements of Work (SOW) for various projects, and lead initiatives to enhance customer satisfaction, reduce implementation timelines and costs, and expand our partner ecosystem.

The Senior Manager of Services Sales will use and improve the tools, including SOW templates, Excel project estimators, configurator tools, and more to streamline service sales and delivery processes and improve Services billing.

This position reports to the Senior Director of Professional Services.

Key Responsibilities:

• Services Sales Growth: Develop and implement strategies to drive consulting services sales, aligning with Tradeshift's business objectives.

• Customer Satisfaction: Maintain exceptional customer satisfaction by understanding client needs, delivering tailored solutions, and fostering long-term partnerships.

• SOW Development: Lead the preparation of comprehensive and accurate SOW documents for various projects, ensuring clarity in scope, deliverables, timelines, and costs.

• Process Improvement: Identify and lead initiatives to streamline implementation processes, aiming to reduce timelines and costs without compromising quality.

• Partner Ecosystem Expansion: Collaborate with internal stakeholders to develop and expand a partner ecosystem, transitioning from a direct-only service delivery model to include strategic partnerships.

• Performance Metrics: Monitor and report on key performance indicators (KPIs), including revenue growth, customer satisfaction scores, implementation timelines, and team chargeability percentages.

Experience Qualifications:

• Minimum of 5 years in a services sales role within a SaaS environment, with demonstrated success in Payable Automation, Procurement, Marketplaces, or related domains.

• Proven ability to lead cross-functional teams, manage complex projects, and drive organizational change.

• French speaking

• Strong analytical skills with the ability to develop and execute strategies that align with company goals.

• Prior knowledge of Tradeshift and similar platforms or Babelway and similar platforms is definitely a plus.

Skills & Technical Proficiency:

• Excellent verbal and written communication skills, with the ability to engage effectively with clients, partners, and internal teams.

• Comfortable working in a fast-paced, dynamic environment with the ability to manage multiple priorities.

• Proficient in some of the following systems: Salesforce CRM, Salesforce CPQ, Klient PSA, JIRA, Confluence, Google Suite, and Slack.

• Strong skills in Generative AI (GenAI) and analytical capabilities for BI and dashboards.

Compensation:

Tradeshift offers a competitive compensation package, including a fixed salary and performance-based bonus, commensurate with experience and qualifications.

Application Process:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and explaining why they are a good fit for this role.

Tradeshift is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.