Patient Account Specialist

About Regent Surgical Health

Since 2001, Regent Surgical Health has been a leader in developing and managing successful surgery center partnerships between hospitals and physicians. We continually improve and evolve the ASC model based on changing market conditions to stay ahead of emerging trends. From this vantage point, our team has developed proprietary ASC ownership models that give both physicians and hospitals what they need to ensure long-term clinical and financial success. 

Regent offers a comprehensive and competitive benefits package as one way to recognize our employee's contribution to the success of the organization and our role in helping you and your family to be healthy, feel secure and maintain a work/life balance.

Pursuant to the ADA, Regent will provide reasonable accommodation(s) to all qualified employees with known disabilities, where their disability affects the performance of their essential job functions, except where doing so would be unduly disruptive or would result in undue hardship.

We do not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.

We are an equal opportunity employer.

POSITION SUMMARY:

As a Patient Account Collections Specialist, you will be responsible for assisting patients with their financial obligations related to medical services by providing education on payment options, setting up payment plans, and collecting outstanding balances in a professional and empathetic manner. The ideal candidate will have experience in healthcare billing, collections, or financial counseling and be committed to delivering exceptional patient service.

This is a Hybrid position must live in the Chicago IL area!

DUTIES/RESPONSIBILITIES:

• Patient Financial Counseling: Educate patients about their financial responsibilities, including insurance coverage, out-of-pocket costs, and available payment options.
• Collections & Payment Arrangements: Contact patients regarding outstanding balances, set up and monitor payment plans, and process payments.
• Insurance & Billing Assistance: Review insurance claims and billing statements with patients, helping them understand their benefits and resolving discrepancies.
• Charity & Financial Assistance Programs: Assist eligible patients in applying for financial assistance, charity care, or payment assistance programs.
• Compliance & Documentation: Ensure compliance with HIPAA, state, and federal regulations while maintaining accurate records of all patient interactions and payment arrangements.
• Customer Service: Handle patient inquiries with professionalism, empathy, and efficiency while maintaining high levels of customer satisfaction.
• Reviews patient payment history and collects outstanding balances
• Maintain daily communications with business office staff at facility
• Assess accounts to determine eligibility for third-party collections
• Perform other duties as assigned

KNOWLEDGE AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required.

EDUCATION/EXPERIENCE:

• High school diploma or general equivalency degree (GED)
• Two (2) years’ experience billing/collecting in a healthcare setting
• Excel and technology knowledge is a plus
• Knowledge of health care insurance and operations
• Proficient computer skills

PREFERRED:

• ASC experience
• Full-cycle experience
• Microsoft Office Specialist certifications Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages.