Floor Support Assistant

Floor Support Assistant - Reprographics

Salary: £27,000 per annum, plus company benefits

Location: London, SE1

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, rotating shifts between the hours of 08:00 and 19:00 with 1 hours unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a Floor Support Assistant (Reprographics) to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

As a key member of our service delivery team, the Floor Support Assistant will perform floor support operations requested by the customer without direct supervision. The Floor Support Assistant will be responsible for delivering a first class reprographics service to our clients. The role-holder is responsible for the accurate completion of all tasks, delivered within the agreed service levels agreements.

Key responsibilities

• To produce high quality documents to client specifications using high speed reprographic and finishing equipment.
• Monitoring/replenishing consumables for printers, calibrating machines
• Reporting issues as per procedure and escalating issues to Team leader
• Scanning of hard copy mail/files into PDF format using high speed scanners
• Ensuring work is competed in a timely fashion and of the highest quality
• Full understanding of workflow processes and procedures
• Support colleagues and work as a team in order to achieve the best results for clients
• Undertake additional duties as requested by management.
• Take responsibility for meeting targets
• Attention to detail is paramount
• Develop positive and professional relationships with customers.
• Create and maintain highest levels of customer confidence by providing a flexible and responsive service, exceeding expectations where possible.
• Develop an understanding of the customer’s business and ensure that Williams Lea delivers a service in line with their objectives
• Advising where appropriate on the best method of product and cost saving
• Develop positive and professional relationships with our clients.
• Create and maintain highest levels of client confidence by providing a flexible and responsive service, exceeding expectations where possible.
• Take ownership for problems and ensure customer feedback and complaints are dealt with efficiently, with support from senior management.
• Advising where appropriate on the best method of production
• To ensure all possible deadlines are achieved and managed in accordance with our client’s service level agreement (SLA)
• Ensure that wastage is kept to a minimum. Highlighting to the Team Leader any arising issues that may have influence on production quality, including copy quality and procedural developments
• To ensure the Reprographics area is kept clean and tidy at all times.
• Ensure that Health and Safety policy is adhered to at all times
• Appropriate usage of Internet and email
• Escalate and manage IT issues should they occur

Personal attributes

• Previous experience within reprographics environment.
• Competent with Microsoft Office tools; Excel, Word, PowerPoint, Outlook emails and Teams.
• Excellent attention to detail skills is a must.
• Knowledgeable about routine maintenance and upkeep of equipment preferable.
• Client focused approach to provide our high standard of service required.
• Ability to work alone or collaboratively daily as part of a wider team.
• Able to keep calm under pressure
• Excellent communication skills with confidence to deal with clients at all levels
• Able to make logical decisions, considering all relevant information and alternative solutions
• Must take ownership for tasks and problems and personal development
• Must be able to show a professional and presentable image at all times
• To be Self-motivated, enthusiastic, with a friendly and open manner

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).

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