Full-Time
IT Support Specialist
Comtech
51-200 employees
Full-service IT solutions for government contracts
No salary listed
Cincinnati, OH, USA
In Person
 Customer Experience & Support (1) |
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- Must have a valid Driver’s License
- Experience with Microsoft Active Directory
- Experience with RSA SecuID token administration
- Experience with Crystal Reports or other report writing tools
- Knowledge of Remote device management
- Knowledge of Mobile device configuration and wireless infrastructure
- Experience with Computer operating systems, equipment, peripherals, and application
- Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use Law Enforcement systems.
- Assist users through problem solving steps.
- Investigates and resolves computer software and hardware problems of users.
- Serves as a contact for level 1 support.
- Serves as a contact for users having problems using computer software, hardware, operating systems and escalates as necessary.
- Determines whether problem is caused by hardware, software, or system.
- Answers questions, applying knowledge of computer software, hardware, systems and procedures.
- Talks with technical and non-technical co-workers to research problem and find solution.
- Test software and hardware for troubleshooting and problem resolution.
- Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
- Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
- Assist personnel from law enforcement agencies in troubleshooting problems with their various terminals, computers and systems.
- Work effectively with diverse customer and colleague groups.
- Ability to obtain and maintain certification by Ohio Law Enforcement Automated Data Systems (LEADS) and FBI National Crime Information Center (NCIC), which requires fingerprinting and criminal background investigation.
Comtech provides a full range of IT solutions for the Civilian Federal Government, the Department of Defense, and other Agencies, with a focus on the finance and medical sectors to help meet regulatory requirements while reducing costs and boosting agility. It delivers tailored IT services through skilled staff and contract-focused project execution, guided by an ISO 9001:2008 Quality Management System and a dedicated Quality Assurance Manager to ensure consistent, high-quality delivery. The company differentiates itself through its award-winning, customer-oriented approach and a formal QA framework that emphasizes process-driven delivery and compliance for government and regulated contracts. Its goal is to offer reliable, compliant, and cost-efficient IT solutions that improve government operations and strategic flexibility.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Reston, Virginia
Founded
1998
Simplify's Take
What believers are saying
- DoD satellite-terrestrial network integration prioritized with $2.3B FY2026 budget allocation.
- Healthcare cybersecurity spending increasing 18% annually for HIPAA zero-trust implementations.
- Financial services AI-driven compliance tools market growing 22% CAGR through 2028.
What critics are saying
- Federal budget sequestration under Fiscal Responsibility Act directly reduces primary customer base.
- Healthcare IT consolidation by Optum and CVS Health erodes medical sector margins.
- SpaceX Starlink and Amazon Kuiper LEO constellations commoditize legacy satellite offerings.
What makes Comtech unique
- Sole-source Navy SATCOM modem contract awarded November 2024, $50M+ ceiling.
- ISO 9001:2008 certified quality management system across federal and defense contracts.
- Vertical expertise in healthcare, finance, and defense IT compliance and modernization.
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Benefits
Remote Work Options
Flexible Work Hours
Health Insurance
401(k) Retirement Plan
Stock Options
Company Equity
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Conference Attendance Budget
Professional Development Budget
Family Planning Benefits
Fertility Treatment Support
Paid Vacation
Paid Holidays
Paid Sick Leave
Parental Leave
Adoption Assistance
Employee Discounts
Relocation Assistance
Commuter Benefits
Student Loan Assistance
Tuition Reimbursement
Professional Certification Support
Mentorship Program
Training Programs
Tuition Reimbursement
Meal Benefits
Employee Referral Bonus
Gym Membership
Pet Insurance
Bereavement Leave
Company News
Matt Bugbee joins Comtech as chief growth officer.