THE ROLE

Mint House is seeking highly motivated and energetic Hospitality Associates to join our ground team. As a Hospitality Associate, you will play a crucial role in ensuring our guests have an exceptional experience during their stay. You will support the Market Lead by welcoming guests upon arrival, managing the check-in process, assisting with luggage, and ensuring that our guests love their stay at Mint House. This is a fantastic opportunity for someone looking to gain valuable hospitality experience and contribute to revolutionizing the hotel experience for modern business travelers.

Weekend and open availability is required. 

AT MINT HOUSE YOU WILL

• Respond promptly to guest requests, issues, and other outreach in real-time to deliver a seamless and delightful experience to our guests.
• Conduct arrival inspections and unit departure checks to ensure that all apartments consistently meet or exceed Mint House’s brand standards.
• Act as a helpful resource in the field to troubleshoot guest issues in real-time and promptly report any guest maintenance concerns or issues during a guest’s Mint House stay.
• Foster a guest-centric culture to drive exceptional results and create a positive and welcoming environment.
• Ensure all guest areas and apartments are well-maintained and inspect appliances and amenities to verify their cleanliness and proper functioning for our guests’ comfort.
• Master our software systems to assist guests with their stay, reservations, and communication amongst the team effectively.
• Perform preventative and repair maintenance work to ensure that our property is well-maintained, adhering to established quality and sustainability standards, all while treating our guests in a warm and friendly manner.
• Replace basic electrical fixtures, handle minor plumbing tasks, and assist with furniture assembly to keep our property in top-notch condition.

WE ARE LOOKING FOR

• A minimum of 2 years of experience working in hospitality and/or a customer-facing environment, demonstrating your ability to provide exceptional guest service.
• Willingness to work a flexible schedule to assist with staffing coverage in case of call-outs and openness to working evenings and weekends.
• Strong multitasking and organizational skills with significant attention to detail to ensure a seamless guest experience.
• Understanding the importance of creating a meaningful experience and bringing that spirit to our guests, ensuring their satisfaction.
• Embody Mint House’s core values of being gritty, adaptable, and stress-tolerant, contributing to a positive and resilient work environment.
• Demonstrated honesty, reliability, and ability to work effectively both independently and as part of a team.
• Confidence to take charge and effectively problem solve when needed to address guest needs and concerns.
• Comfortable with tech-forward thinking and the use of mobile applications and business systems to enhance guest experiences.
• Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality.

Hourly Rate: $18.00 USD