Full-Time

Application Support Engineer / Analyst

Posted on 6/4/2024

Orion Innovation

Orion Innovation

1,001-5,000 employees

Digital transformation and product development services

Consulting
Enterprise Software

Mid

Paramus, NJ, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Microsoft Azure
Communications
Quality Assurance (QA)
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • 5-7 years of proven experience in application support, software troubleshooting, or a related technical support role.
  • Strong understanding of software applications, databases, and operating systems.
  • Proficiency in languages (e.g., .NET/C#, PowerShell) and SQL.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience with cloud platforms (e.g., Azure) and monitoring tools is a plus.
Responsibilities
  • Respond to and resolve application-related issues reported by users.
  • Track, prioritize, and document incidents using a ticketing system.
  • Provide timely updates to users and stakeholders on the status of issues.
  • Diagnose and troubleshoot application problems, including software bugs, performance issues, and configuration errors.
  • Utilize log files, monitoring tools, and other diagnostic resources to identify root causes.
  • Collaborate with development teams to implement fixes and workarounds.
  • Monitor application performance and availability using monitoring tools.
  • Perform routine maintenance tasks, such as software updates, patches, and backups.
  • Ensure applications meet security and compliance standards.
  • Assist users with application-related questions and provide guidance on best practices.
  • Develop and deliver training materials and sessions for end-users.
  • Create and maintain user documentation, FAQs, and knowledge base articles.
  • Work closely with development, QA, IT, and customer support teams to address application issues.
  • Participate in regular meetings to discuss application performance, upcoming releases, and support needs.
  • Communicate effectively with both technical and non-technical stakeholders.
  • Identify areas for process improvement and contribute to the development of support best practices.
  • Participate in post-incident reviews and contribute to the development of preventive measures.
  • Stay updated on industry trends and emerging technologies related to application support.

Orion Innovation provides digital transformation and product development services to help businesses tackle complex challenges. Their services include digital strategy, experience design, and engineering solutions, which are tailored to meet the needs of various industries such as hi-tech, telecom, healthcare, and education. Orion operates 14 delivery centers worldwide and has a team of around 6,400 associates. What sets Orion apart from its competitors is its focus on building trusted partnerships with clients, allowing them to innovate and adapt quickly in a fast-changing digital landscape. The company's goal is to accelerate digital innovation for its clients, helping them grow and succeed in their respective markets.

Company Stage

Seed

Total Funding

N/A

Headquarters

Edison, New Jersey

Founded

1993

Growth & Insights
Headcount

6 month growth

3%

1 year growth

0%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Orion's Grassroots Platform enhances sports experiences, as seen in Project Fenix.
  • The rise of 5G technology offers Orion opportunities in telecom infrastructure optimization.
  • Growing demand for AI-driven sports analytics boosts Orion's platform capabilities.

What critics are saying

  • New CEO Brian Bronson may lead to strategic shifts disrupting operations.
  • Rapid growth may cause integration challenges across global delivery centers.
  • Sector-specific downturns could impact Orion's diverse industry reliance.

What makes Orion Innovation unique

  • Orion has a global presence with 14 major delivery centers worldwide.
  • The company serves diverse industries, including healthcare, telecom, and sports.
  • Orion focuses on digital transformation and product development for complex business challenges.

Help us improve and share your feedback! Did you find this helpful?

INACTIVE