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Full-Time

Application Support Engineer / Analyst

Confirmed live in the last 24 hours

Orion Innovation

Orion Innovation

1,001-5,000 employees

Specializes in digital transformation and product development

Financial Services
AI & Machine Learning
Cybersecurity
Enterprise Software
Data & Analytics
Healthcare

Mid, Senior

Paramus, NJ, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Microsoft Azure
Communications
Quality Assurance (QA)
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • 5-7 years of proven experience in application support, software troubleshooting, or a related technical support role.
  • Strong understanding of software applications, databases, and operating systems.
  • Proficiency in languages (e.g., .NET/C#, PowerShell) and SQL.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience with cloud platforms (e.g., Azure) and monitoring tools is a plus.
Responsibilities
  • Respond to and resolve application-related issues reported by users.
  • Track, prioritize, and document incidents using a ticketing system.
  • Provide timely updates to users and stakeholders on the status of issues.
  • Diagnose and troubleshoot application problems, including software bugs, performance issues, and configuration errors.
  • Utilize log files, monitoring tools, and other diagnostic resources to identify root causes.
  • Collaborate with development teams to implement fixes and workarounds.
  • Monitor application performance and availability using monitoring tools.
  • Perform routine maintenance tasks, such as software updates, patches, and backups.
  • Ensure applications meet security and compliance standards.
  • Assist users with application-related questions and provide guidance on best practices.
  • Develop and deliver training materials and sessions for end-users.
  • Create and maintain user documentation, FAQs, and knowledge base articles.
  • Work closely with development, QA, IT, and customer support teams to address application issues.
  • Participate in regular meetings to discuss application performance, upcoming releases, and support needs.
  • Communicate effectively with both technical and non-technical stakeholders.
  • Identify areas for process improvement and contribute to the development of support best practices.
  • Participate in post-incident reviews and contribute to the development of preventive measures.
  • Stay updated on industry trends and emerging technologies related to application support.

Orion Innovation specializes in digital transformation and product development services, leveraging digital strategy, experience design, and engineering to deliver transformative business solutions across various industries.

Company Stage

N/A

Total Funding

N/A

Headquarters

Edison, New Jersey

Founded

1993

Growth & Insights
Headcount

6 month growth

5%

1 year growth

0%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • The hiring of Kelly Ercolino as SVP of Marketing is expected to strengthen Orion's brand and market penetration.
  • Orion's collaboration with Stanbic Bank Kenya and BNI Madagascar showcases its capability to handle large-scale digital transformation projects.
  • The planned expansion in India indicates significant growth opportunities and potential for career advancement.

What critics are saying

  • The competitive landscape of digital transformation services could pressure Orion to continuously innovate to maintain its market position.
  • Rapid expansion and hiring may lead to integration challenges and potential operational inefficiencies.

What makes Orion Innovation unique

  • Orion Innovation's focus on digital transformation and product development services sets it apart from traditional IT service providers.
  • The company's strategic partnerships with financial institutions like Stanbic Bank Kenya and BNI Madagascar highlight its expertise in the financial services sector.
  • Orion's commitment to expanding its workforce in India demonstrates its investment in scaling operations and enhancing service delivery.