B2B Customer Logistics Operations Manager

Job Description

Our Customer Operations team ensures the smooth and efficient day-to-day operations of our e-commerce clients. With extensive know-how in logistics, supply chain management, and e-commerce, we ensure smooth and efficient daily logistics operations. We understand the unique operational challenges of our customers and continuously strive for innovations and improvements.

The essence of your role 

• Continuous monitoring of KPIs and ensuring compliance with customer-specific SLAs in your customer portfolio.
• Proactively identifying and organizing the resolution of issues in existing logistical solutions, in collaboration with internal departments and our customers.
• Close coordination with key account management and other internal departments to optimize logistics and transport processes for our customers.
• Communicating with the operational contacts of our customers in German and English to build a long-term and trusting collaboration.
• Preparing and independently discussing weekly, monthly, and quarterly performance reports in Excel and PowerPoint with our customers. 

Qualifications

This is what you need to succeed

• Operational experience in parcel operations (CEP), transportation, or warehouse management in an e-commerce environment
• Experience in B2B customer communication and customer service
• Data-driven work approach and a strong service orientation
• Solid knowledge of MS Office applications, especially Excel
• Proficiency in English and German (C1 or above)