Sales Operations Manager

About the role:

Samsara is looking for a Sales Operations manager to play a critical role in scaling systems, processes and policies for the organization. This role will partner with senior leaders across Samsara’s go-to-market teams to design, build and run critical business capabilities for our world-class sales organization.  This leader will have an outsized impact on the future of our sales organization by helping us Build for The Long Term as we grow past $2BN in revenue.  The ideal candidate has experience driving transformative initiatives that bring together people, process and technology into elegant solutions to business problems related to all aspects of the pre-sales customer journey. 

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

• Develop and execute change management strategies that support adoption of new tools, processes, and org structures.
• Partner closely with Sales Leadership, Enablement, and other teams to land initiatives with clarity and impact.
• Drive impactful operational strategies by partnering with sales and cross-functional leaders to scale our Global Sales team effectively—owning process optimization, redesign, and the creation of innovative processes and policies.
• Streamline systems and processes by partnering with the Salesforce Systems team—delivering business requirements, leading UAT testing, enhancing workflows, and championing effective Sales communications.
• Shape the future roadmap by proactively intaking, assessing, and prioritizing requests and improvement opportunities based on business impact and effort.
• Design and implement operational metrics to identify inefficiencies, propose solutions, and unlock new growth opportunities through quantitative analysis, qualitative insights, and deep cross-functional collaboration.
• Act as a strategic bridge between sales leadership and other departments, ensuring business needs are transformed into impactful initiatives.
• Champion Samsara’s cultural principles, embedding our values—Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team—throughout your work as we expand globally.

Minimum requirements for the role:

• 5+ years of experience in sales tools management or related roles.
• Proven success in managing tools for large sales teams (1,200+ users).
• Strong project management skills with experience in implementation and ROI measurement.
• Excellent communication and collaboration skills.
• Familiarity with CRM systems, sales automation tools, and productivity software
• Bachelor’s degree in business, finance, economics, engineering, or a related field; MBA is optional

An ideal candidate also has:

• In depth Salesforce CPQ experience
• Superb communication with both technical stakeholders and business leaders, i.e., you can translate complex issues to different teams seamlessly
• Experience as a Salesforce Administrator is a plus but not required
• Experience with Lead-to-Cash systems (Netsuite, SAP, etc)
• Previous project/program management experience
• Familiarity with Product Management and Six Sigma is a plus.