Full-Time

Senior Client Director

UK Pensions

Updated on 9/4/2026

Aptia

Aptia

1,001-5,000 employees

Pension and employee benefits consulting

No salary listed

Edinburgh, UK

Hybrid

Hybrid role; may align to any Aptia UK office.

Category
Sales & Account Management (1)

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Requirements
  • Significant client relationship or account management experience within pensions, in administration or consulting.
  • Strong knowledge of UK pension arrangements, including Defined Benefit and Defined Contribution schemes.
  • Experience managing complex client portfolios and delivering commercial objectives.
  • A track record of identifying and winning additional business opportunities.
  • Ability to communicate technical pension matters clearly to a wide range of stakeholders.
  • Presentation, negotiation, and stakeholder management skills.
  • A proactive approach to problem solving and continuous improvement.
  • Strong commercial and financial awareness, including experience managing profitability and revenue growth.
Responsibilities
  • Lead and develop relationships across a portfolio of pension clients.
  • Act as the senior client contact and trusted adviser for clients and trustees.
  • Drive client retention, satisfaction, and long-term partnership growth.
  • Identify and convert opportunities for additional services, projects, and revenue growth.
  • Lead client review meetings and present service performance, insights, and improvement plans.
  • Partner with operational teams to ensure service excellence and delivery against service-level agreements and key performance indicators.
  • Manage escalations and resolve complex client issues effectively.
  • Support contract renewals, commercial negotiations, and tender responses.
  • Monitor portfolio performance, profitability, and commercial outcomes.
  • Stay ahead of industry developments and regulatory change to provide informed guidance to clients.

Aptia provides pension and employee benefits consulting for organizations. It designs and manages pension plans (defined benefit and defined contribution), helps with plan design, implementation, and ongoing administration, and ensures compliance with current regulations while optimizing cost and sustainability. In addition, Aptia offers a broad range of employee benefits consulting, including health and wellness programs, insurance plans, and other perks to improve employee satisfaction and retention. The firm emphasizes a client-centric approach, building long-term relationships and delivering practical, expert advice that aligns benefits with each client’s goals. By combining strategic analysis with personalized service, Aptia aims to help companies of all sizes maintain compliant, cost-effective benefit programs that support broader business objectives.

Company Size

1,001-5,000

Company Stage

Growth Equity (Non-Venture Capital)

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

2023

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Simplify Jobs

Simplify's Take

What believers are saying

  • Aptia’s August 2026 dashboard milestone aligns with mandatory UK scheme connection demand.
  • Aptia serves 1,100 clients and over six million people, supporting cross-sell expansion.
  • Pension Decision Service, acquired from Mercer in April 2026, adds retirement-guidance monetization.

What critics are saying

  • Missing the October 31, 2026 dashboard deadline damages Aptia’s core administration franchise.
  • Aptia’s consulting push collides with Aon, Mercer, Gallagher, and Barnett Waddingham immediately.
  • A major dashboard outage or data error would cripple trust, trigger churn, and stall growth.

What makes Aptia unique

  • Aptia connected 200 pension schemes by August 6, 2026, proving operational scale.
  • AptiaOne now unifies spending accounts and COBRA through Alegeus, launched August 19, 2026.
  • Russell Laver and Ian Burns strengthen Aptia’s endgame and investment consulting bench in August 2026.

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Benefits

Professional Development Budget

Hybrid Work Options

Company News

Corporate Adviser
Aug 27th, 2026
Aptia appoints new head of pension risk transfer.

Aptia appoints new head of pension risk transfer. Aptia has appointed Russell Laver as head of pension risk transfer. Laver, a qualified actuary, joins from EY where he was a partner in the firm and led work on small scheme endgame solutions, as well as advising a number of corporate clients. Overall Laver has more than 20 years' experience in the industry, having also held senior positions with Mercer and JLT, where he built and led successful de-risking, consulting and sales teams. In total Laver has has been involved in more than 100 risk transfer projects, including member option exercises, buy-ins and buyouts. In his new role, Laver will lead Aptia's pension risk transfer offering, helping clients to develop strategies that improve member outcomes, while supporting trustees and sponsors throughout the scheme journey. The company says this latest appointment strengthens its expertise in this specialist area. Aptia has recently appointed Ian Burns as head of investment consulting and at the start of the year appointed former pensions minister Guy Opperman as a senior adviser, as it looks to develop its CDC capability. Aptia Pensions Consulting managing partner Stuart Heatley says: "I am delighted to welcome [Laver] as the latest joiner to its consulting team. His proven track record advising both trustees and sponsors, combined with his expertise across de-risking and endgame planning, make him an outstanding addition to its leadership team. "As pension schemes increasingly look to secure member benefits and achieve their long-term objectives, Laver's experience and leadership will play an important role in helping our clients navigate a rapidly evolving market through high quality advisory and experience. His appointment reflects our continued investment in expanding our specialist capabilities and delivering market-leading solutions for trustees, sponsors and members alike." Russell Laver, Aptia's head of pension risk transfer, said: 'I'm excited by the growth opportunities at Aptia and the chance to support such a broad range of clients as they navigate their pension scheme journeys. "Administration is the most critical building block of every pension journey and having direct access to market-leading administration teams enables us to take greater control over project delivery, providing a seamless experience for clients from strategy through to execution." Video.

Advertising Press Releases
Aug 25th, 2026
Aptia's U.S. Health Learning Academy earns five Brandon Hall Group Excellence Awards.

Aptia's U.S. Health Learning Academy earns five Brandon Hall Group Excellence Awards. Learning is how we turn our people into the difference clients feel every day. These awards reflect a team that builds training around real business needs and real client outcomes, not around theory." - Kerry Donoghue, Chief Operating Officer at Aptia BOSTON, MA, UNITED STATES, August 25, 2026 / EINPresswire.com / - Aptia, a leading provider of employee benefits and pensions administration, today announced that its U.S. Health Learning Academy has been honored with five Brandon Hall Group Excellence Awards, including one Gold, three Silver and one Bronze. The awards mark continued growth and recognition by the Brandon Hall Group of Aptia's work. The Brandon Hall Group Excellence Awards recognize organizations that have successfully deployed programs, strategies, modalities, processes, systems and tools that have achieved measurable results. Aptia's U.S. Health Learning Academy designs and delivers training for colleagues across the United States and India, building the capabilities that support the company's benefits administration clients and their employees. Gold, Best Use of Blended Learning, for the Active Benefit Counselor New Hire program Silver, Best Learning Program Supporting a Change Transformation, for the program supporting delivery of Primary Care Clinician Silver, Best Use of Blended Learning, for ServiceNow rollout training Silver, Best Certification Program, for the Instructional Design and eLearning program built to develop skills within Aptia's own learning team Bronze, Best Unique or Innovative Learning and Development Program, for the Client Delivery OE training program "Learning is how we turn our people into the difference clients feel every day. These five awards reflect a team that builds training around real business needs and real client outcomes, not around theory." said Kerry Donoghue, Chief Operating Officer at Aptia. "I am incredibly proud of this team. Every one of these programs started with a question about what our colleagues needed to serve clients better, and the results speak for themselves," said Jenifer Sellon, Learning Academy Leader at Aptia. The awards recognize work delivered across new hire onboarding, technology rollout, transformation support and internal capability building, reflecting Aptia's continued investment in colleague development as the business grows. About Aptia Aptia is a trusted provider of employee benefits and pensions administration services, with offices in the U.K. and U.S., supported by shared services in India and Portugal. It manages programs covering over 6 million people and more than 1,100 clients. Aptia delivers efficient and reliable solutions that ensure the smooth management of pension plans and employee benefits programs. Connect with Aptia on our website or LinkedIn. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

Professional Paraplanner
Aug 6th, 2026
Aptia connects 200 pension schemes to Pensions Dashboard.

Aptia connects 200 pension schemes to Pensions Dashboard. 6 August 2026 Aptia Group has connected 200 pension schemes to the Pensions Dashboard ecosystem, marking a significant milestone as administration firms across the industry work towards the 31 October 2026 connection deadline. The pensions administration firm said the connections are helping schemes improve data quality, increase operational efficiency and enhance member outcomes, while also strengthening administration processes for the future. John Wilson, Head of Pensions Technical at Aptia, described the achievement as an important step in improving how savers engage with their retirement planning. "Connecting 200 pension schemes to the Pensions Dashboard is a significant milestone and an important step towards improving how people engage with their retirement savings. By helping schemes connect efficiently and effectively, Professional Paraplanner is supporting improvements in data quality, driving operational efficiencies, and ultimately enhancing outcomes for pension members." Wilson said pension dashboards have the potential to address a lack of understanding among some savers about their retirement prospects and could play a valuable role in helping people take control of their finances. "Aptia research has found that almost one-in-seven people in the UK approaching retirement are unsure how much monthly income their pension will provide once they retire. "Pension dashboards have the potential to change that by giving people a clearer picture of their savings, helping them locate lost pension pots, and empowering them to make more informed decisions about their financial future." Aptia said its work on dashboard connectivity is continuing, with further schemes expected to be connected as the industry moves towards key regulatory deadlines. While pleased to have reached the 200-scheme milestone, Wilson said the firm's focus is increasingly turning to ensuring schemes are operationally ready for dashboards to become available. "While we're proud to have reached 200 connected schemes, Aptia remains committed to supporting pension schemes throughout their dashboard journey and with the legal connection deadline approaching, our focus is now turning to the dashboards availability and operational readiness." The Pensions Dashboard programme is designed to allow individuals to access information about their pension entitlements from multiple providers and schemes in one place, helping improve engagement with retirement savings and supporting better-informed financial decision-making.

IPE
Jul 30th, 2026
People moves: TPT Retirement Solutions picks business development manager.

People moves: TPT Retirement Solutions picks business development manager. TPT Retirement Solutions, T Rowe Price, SuMi Trust AM, Pacific AM, Lazard, Aptia TPT Retirement Solutions - The UK-based workplace pensions provider has appointed Harry Bridger as business development manager. Reporting to Adam Tudor, TPT's head of distribution, Bridger will contribute to new business generation, helping prospective clients understand TPT's range of pension consolidation vehicles. Bridger brings a decade of experience across the UK pensions and financial services sectors. He joins from Brightwell, where he worked on launching the firm as a third-party provider, across administration, actuarial and investment. Earlier in his career, he worked in PwC's actuarial practice, advising pension schemes, insurers and other organisations to help mitigate financial risk. Aptia - The pension administration, consultancy and actuarial services firm has appointed James Burke as actuary director, strengthening Aptia's advisory capabilities as demand grows for specialist actuarial and pensions expertise. Burke joins from Aon, where he spent almost 25 years building a reputation as a trusted adviser to pension scheme trustees and sponsors. A fellow of the Institute and Faculty of Actuaries, he brings extensive experience across trustee consulting, scheme funding, de-risking, GMP equalisation and endgame strategy. Throughout his career, Burke has worked closely with pension schemes of all sizes, developing long-term relationships with trustee boards and helping clients navigate increasingly complex pension challenges. Most recently, he successfully guided multiple schemes through significant de-risking milestones, including buy-ins and the transition towards buy-out and wind-up. T Rowe Price - Andrew Brickman has joined the company as head of ETF solutions, EMEA, in a newly created role within the firm's expanding exchange-traded fund (ETF) business. Based in London and reporting to Tim Coyne, head of ETFs at T Rowe Price, Brickman will be responsible for supporting T Rowe Price's ETF efforts across EMEA. He will work across distribution, product, marketing, capital markets and investments to advance the firm's ETF initiatives. He will also lead ETF education, training and client engagement activities, helping to build T. Rowe Price's ETF capabilities and support continued growth in the region. Brickman joins from BlackRock, where he most recently led ETF distribution efforts with central banks, sovereign wealth funds and family offices across EMEA. Sumitomo Mitsui Trust Asset Management (SuMi Trust AM) - The Asian asset manager has appointed Shin Sawada as managing director of its London office, Sumitomo Mitsui Trust International Limited (SuMiTI). Sawada has succeeded Hiroki Moritani as managing director of the firm's London-based EMEA business. Moritani, who returned to Tokyo in July, will continue his role as executive officer responsible for global business development at SuMi Trust AM. Sawada has more than 20 years of experience in the asset management industry. He was based in London between 2013 and 2020, where he was responsible for promoting investment strategies across EMEA. Prior to his new appointment, he was responsible for overseas business development and strategic planning at SuMi TRUST AM in Tokyo. In his new role, Sawada will have overall responsibility for the firm's investment management business across the EMEA region, including both client relationships and the development of new investment products for EMEA investors. Pacific Asset Management (PAM) - Carlos Rodriguez has been appointed as partner and managing director, Americas business development. Based in New York, he will report to Seb Stewart, partner and head of US business development, who is based in London. Rodriguez brings two decades of distribution and client portfolio management experience across public and alternative markets, spanning institutional, intermediary, and private wealth channels. He joins from BlackRock, where he served as a director and senior investment strategist within multi-asset solutions, focusing on retirement solutions and the integration of private assets in defined contribution plans. In his new role, Rodriguez will leverage his deep expertise to further drive PAM's business development efforts across North and Latin America, with a particular focus on PAM's specialist equity, credit and liquid alternative strategies. Lazard Asset Management - The firm has made two senior appointments as it advances its long-term growth strategy: Chris Bricker joins as head of corporate development, and Theodore Enders joins as head of product. The appointments underscore Lazard's deliberate focus on expanding its investment capabilities, solutions and access that meet evolving client needs and support its next phase of growth, while preserving the active-management heritage that has long distinguished the firm. Bricker will lead Lazard's corporate development and strategic growth agenda. His focus will be on opportunities that build on the firm's investment strengths, broaden its client offering, and extend its reach in priority areas. He will report to Chris Hogbin, Lazard's CEO. Bricker joins from AllianceBernstein, where he spent more than three decades and most recently served as head of corporate development and a member of the operating committee. Enders will lead LAM's global product strategy, with responsibility for shaping the continued evolution of the firm's product platform across investment strategies, vehicles, client channels and markets. He will focus on strengthening Lazard's ability to translate investment expertise into focused, scalable and client-relevant solutions. He will report to Rosalie Berman, Lazard's chief operating officer. Enders joins from Goldman Sachs, where he spent more than two decades as a managing director in Goldman Sachs Asset Management. Most recently head of CIO portfolio strategy, he previously served as global head of public product development, leading a global team.

IPE
Jul 9th, 2026
People moves: Alecta appoints chief legal officer.

People moves: Alecta appoints chief legal officer. Alecta, SWEN, Sampension, Nordea, Zedra, William Blair, Tumelo, Aptia, Nomura Alecta - Anna Svensson has been appointed as chief legal officer at the Swedish occupational pension fund, it was announced on 6 July. Svensson, who has been legal counsel at Alecta since 2022, has also been acting chief legal officer at the SEK1.4trn (€127bn) pension fund since the sudden departure of Karin Cederbaum in April after two and a half years in the role. Last week Cederbaum said in a post on LinkedIn that she was "starting to grow" the next step after her garden leave. Aptia - Ian Burns has been hired as head of investment consulting as the firm continues to strengthen its range of strategic advisory services for pension scheme trustees and sponsors. Burns brings more than 30 years of experience in pensions and investment consulting, having advised trustee boards and corporate clients throughout his career. A qualified actuary, he has held senior leadership positions across some of the UK's largest professional services and employee benefits firms. In his new role, Burns will lead Aptia's investment consulting proposition, supporting its clients with investment strategy, governance and risk management. Prior to joining Aptia, Burns was a principal in investment solutions at Gallagher, and before that, he served as regional market leader for the North at Mercer, leading the firm's growth strategy across the region. Tumelo - Jennifer Walmsley has joined Tumelo as head of stewardship solutions. She brings more than 20 years of experience across investment management, issuer engagement, regulation and consultancy. Walmsley previously led the voting and engagement team at Hermes EOS and investor engagement at the Financial Reporting Council, which is responsible for the UK Corporate Governance and Stewardship Codes. As a consultant she has advised major asset owners and managers around the world on stewardship strategy, policy and implementation. She also brings an asset owner's perspective as a member of the investment committee of the National Trust, the largest conservation charity in Europe. In her new role, Walmsley will work directly with asset managers and asset owners as they transition to fully customised proxy-voting policies and research, using ProxyBeacon, Tumelo's AI-powered stewardship platform. She will support clients to design their own voting policies, build tailored research reports, and embed the ProxyBeacon platform into their investment and stewardship processes. Nordea Pension Denmark - Søren Thorius Mølhave Andresen has been appointed CEO of Nordea's pensions business in Denmark, having worked for the bank for 27 years, including as head of integration management office in group finance for the last three years. He will take over the top role at Nordea Pension Denmark from Vivian Byrholt, who started in 2018 as CEO of Topdanmark Liv, which was acquired at the end of 2022 by Nordea. Byrholt said in a post on LinkedIn that with the firm's 2030 strategy in place "and a strong organisation to take it forward, now is the right time for me to pass on the baton". Sampension - Helene Bløcher has been promoted to the role of executive director at the Danish labour-market pension provider, becoming half of the firm's new two-person executive management team alongside the new CEO Mads Smith Hansen, who took over from Hasse Jørgensen in March. Bløcher worked for Nordea for 15 years, most recently in the role of head of business banking Denmark, and will start her new job at Sampension on 1 September. ZEDRA - Stuart Travers has been appointed as client director. Based in Bristol, he joined the firm in July. Travers brings several years of experience in the pensions industry. Before joining ZEDRA, he was head of wealth strategy at Gallagher, following trustee director roles at IGG and Vidett, where he advised pension schemes on governance, strategy and trustee decision-making. Nomura Asset Management (NAM) - Richard Hastings has been named client portfolio manager. He will report to Mari Nakamura, senior managing director, CEO Nomura Asset Management UK, and will be based in London. In this role, Hastings will provide client portfolio management coverage for the firm's global dynamic bond fund as well as broader NAM fixed income capabilities including corporate hybrid bonds, government fixed income, credit strategies, and the development and delivery of NAM's interest rate-related solutions. Hastings joins from Goldman Sachs Asset Management, where he served as client portfolio manager for investment grade credit portfolios across the EMEA business for more than 12 years. SWEN Capital Partners - The sustainable investment manager has appointed Alice Sireyjol as director of sustainable finance. She joins from Amundi Asset Management, where she was deputy head of responsible investment development, and will become a member of SWEN CP's executive committee, leading an 11-strong team responsible for the firm's sustainable finance strategy and policy. With a background in agronomy, Sireyjol has spent more than 15 years working with financial institutions and corporates on the design and implementation of their climate, biodiversity and sustainable transformation strategies. Recognised for her pioneering approaches to the strategic integration of environmental challenges, she has built her career at the intersection of the economic world and the life sciences. William Blair Investment Management - Olga Bitel has been appointed as chief investment strategist, a newly established role. Bitel will help shape the firm's investment perspective across global markets and economies, drawing on its broad investment expertise to provide investors with insight into the forces influencing portfolio outcomes and long-term investment opportunities. As chief investment strategist, Bitel will help shape and articulate William Blair's investment perspectives on global economic conditions, monetary and fiscal policy, financial markets, public policy, and geopolitical developments. Working closely with investment teams across the firm, she will bring together expertise from across William Blair's global investment platform, connecting insights across asset classes, strategies, and market themes into a cohesive investment viewpoint. She will also engage regularly with clients and industry audiences to provide context on the developments shaping investment decisions and long-term portfolio outcomes.