About Infrastructure at Headway

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. As our company grows, so does the demand on our infrastructure to support an increase in traffic, data, and scale. The infrastructure engineering team at Headway is a small but mighty team building our AWS infrastructure, automated deploy processes, and developer experience that helps us deliver a best-in-class experience for our patients and therapists.

Principles that guide us:

• Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapist to better solve the problems they’re facing. 
• Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration
• Everything is a product: Whether it’s our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind.
• Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes.

Tools we use:

• Languages: Python 3, TypeScript, Spark and Kafka
• Libraries: FastAPI, SQLAlchemy, React
• Datastores: Postgres, Redis
• Data processing: Spark, Kafka
• Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka
• Monitoring: Datadog, PagerDuty
• Version control: Github

Who you are

We’re looking for infrastructure engineers with a backgound in DevOps, Site Reliability, Platform and/or Software Engineering who have the ability to deal with ambiguity and learn new technologies and systems.  Below are some additional experiences we think help engineers succeed at Headway.

Experience we’re seeking:

• 5+ years experience as a Site Reliability Engineer (SRE), DevOps, Infrastructure or Software Engineer with a focus on performance and scalability
• Have cloud infrastructure experience (AWS, GCP, Azure, etc.)
• Have a working knowledge of one or more high-level programming languages (Javascript, Python, etc.)
• Have a working knowledge of infrastructure-as-code (Terraform, Pulumi, AWS CDK, etc.)
• Can communicate well, both verbally and via documentation
• Have a track record of working well across teams and functions
• Bonus points if you:
• Have experience with Docker
• Are well-versed in shell scripting
• Have worked with monitoring and APM tools (Datadog, New Relic, etc.)
• Have experience with security and compliance, particularly in a regulated environment

You will love this role if you want to: 

• Change the trajectory of a startup striving to redefine access to mental health in America
• Work on a highly collaborative, cross-functional engineering team in order to build the best products for therapists, patients, physician and payer partners, and/or your teammates at Headway
• Build and improve tooling to make engineering more streamlined and efficient
• Help establish and engrain best practices throughout our codebases
• Work in a fast-paced, iterative development process -- we release changes to our products multiple times per day!
• Contribute to our engineering culture, processes, and documentation with the same thought and care that we do our software (one of our engineering cultural principles is “Everything is a Product”)

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background. 
• First round: You’ll meet with an engineer on the team to complete a technical exercise and learn more about the infrastructure team.
• Final rounds: You’ll meet several more team members of our engineering team for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway.
• References and the Offer: Our favorite part of the process! We’ll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!

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