Sales Operations Manager

Job Description

Cricut is looking for a self-motivated, detail-oriented, and analytically minded Sales Operations Manager to join our Sales Operations team. This role supports a wide range of strategic and operational initiatives across North America and plays a key part in driving business performance through forecasting, reporting, and cross-functional collaboration.

The ideal candidate is highly analytical, data-driven, and comfortable working across departments, including Sales, Finance, Operations, Product Management, and Inventory Planning. You’ll be instrumental in ensuring timely and accurate reporting, maintaining optimal inventory levels, and supporting sales initiatives to drive growth and operational excellence.

What You’ll Do

Sales Operations & Analytics

• Prepare weekly, monthly, and quarterly materials for business reviews with Sales and Finance.
• Build, run, and analyze reports and dashboards to provide key business insights for Cricut and retail partners.
• Support ad hoc reporting requests and develop tools/processes to improve team efficiency.
• Manage forecasting and demand planning for Machines, Extensions, Consumables, and Accessories.
• Conduct weekly/bi-weekly inventory planning calls with major retail accounts such as Walmart Marketplace.
• Create and maintain a rolling SKU-level sales plan by account and by week.
• Analyze weekly sales performance vs. forecast and report findings to stakeholders.
• Monitor inventory levels, sales trends, and market conditions; communicate risks and opportunities proactively.
• Collaborate with Key Account Managers and leadership to develop quarterly and annual business plans.

Inventory & Order Management

• Partner with Order Management and the EDI team to ensure accurate and timely processing of purchase orders.
• Ensure orders meet customer-specific supply chain requirements to minimize chargebacks.
• Collaborate with Sales and Inventory teams to maintain optimal stock levels and maximize inventory productivity.
• Support promotional activities by coordinating with Sales and Demand Planning teams.
• Develop replenishment strategies for high-demand or seasonal items.

Retail & Merchandising Support

• Align inventory availability with financial objectives and in-stock goals.
• Analyze sell-in/sell-through performance and provide actionable recommendations.
• Track key inventory metrics and communicate performance updates to internal teams.
• Coordinate with buying teams to foster a proactive and collaborative environment.

Cross-Functional Collaboration

• Serve as a liaison between Sales, Operations, Finance, and Product teams to support inventory and sales initiatives.
• Maintain strong relationships across departments to resolve issues quickly and effectively.
• Assist in resolving disputes and chargebacks in collaboration with the Finance team.

Key Performance Metrics

• Inventory turns and productivity
• Forecast accuracy
• Fill rates and in-stock percentages
• Timely and accurate order execution
• Chargebacks and disputes as a % of sales
• Achievement of financial targets for assigned projects

Qualifications

What We’re Looking For

• Bachelor’s degree in Business, Supply Chain, Finance, or related field (preferred)
• 3+ years of experience in sales operations, demand planning, or supply chain management—ideally in consumer electronics, retail, or e-commerce
• Strong analytical skills and the ability to work with large datasets
• Expertise in Excel (pivot tables, formulas, trend analysis)
• Experience with business intelligence tools such as Tableau, Domo, or similar
• Familiarity with statistical modeling and sales forecasting
• Proven ability to drive results through process improvement and data insights
• Excellent organizational, communication, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment with minimal supervision