Client Success Manager

OfficeSpace Software welcomes Daniel Hayward as Chief Client Officer to lead its next era of client partnership. Seasoned customer leader brings global SaaS and AI expertise to deepen partnerships and accelerate client value across the OfficeSpace customer base. ATLANTA, GA - February 18th, 2026 - OfficeSpace Software, provider of the leading AI Operating System for the Built World, today announced the appointment of Daniel Hayward as Chief Client Officer (CCO). In this role, Hayward will lead OfficeSpace's global client organization, building on the company's already strong customer experience to deliver even greater value, partnership, and long-term success for customers worldwide. Hayward brings decades of experience building and scaling global customer organizations at some of the world's most respected technology companies, where he has consistently helped businesses grow by putting customers at the center of their operating model. Most recently, he served as Chief Customer Officer at Go1, where he led global post-sale functions across customer success, professional services, support, implementation, and partner success. During his tenure, he improved gross retention, significantly reduced customer experience costs, increased customer satisfaction, and guided teams through complex acquisitions and platform integrations. Before joining Go1, Hayward held senior leadership roles at Degreed and LinkedIn. "Daniel is a proven operator who understands how to scale customer experience without losing what makes it special," said Erin Mulligan Helgren, CEO of OfficeSpace Software. "He's helped multiple organizations grow by strengthening trust, outcomes, and long-term partnership with customers. As OfficeSpace continues to expand, Daniel's leadership will ensure our client experience evolves with the same intention and excellence as our platform - deepening relationships, driving value, and helping our customers succeed as the built world becomes more intelligent and connected." As Chief Client Officer, Hayward will oversee all post-sale client functions, partnering closely with product, revenue, and engineering teams to ensure customers not only adopt OfficeSpace successfully, but continuously unlock new value as their workplace needs evolve. His focus will be on deepening relationships, amplifying customer outcomes, and scaling a client experience that matches the sophistication and ambition of the OfficeSpace platform. "What drew me to OfficeSpace is the combination of a product customers genuinely love and a leadership team that is relentlessly committed to doing right by them," said Daniel Hayward, Chief Client Officer at OfficeSpace Software. "OfficeSpace is already delivering an exceptional client experience, and that's exactly what excited me, the opportunity isn't to fix something, but to build on a strong foundation and make it truly extraordinary. The mission, the momentum, and the people made this an easy decision." Hayward's appointment underscores OfficeSpace's continued investment in its customers as the company expands its AI-native capabilities across workplace management and experience. By aligning innovation with deep client partnership, OfficeSpace is reinforcing its belief that the most impactful technology is built hand-in-hand with the people who use it every day. About OfficeSpace Software. OfficeSpace Software provides the leading AI operating system for the built world, that helps teams plan, connect, and perform in the workplace with space planning, desk and room booking, employee wayfinding and announcements, visitor management, enterprise asset management, real-time reporting and analytics, AI workflows, and predictive intelligence. OfficeSpace is named Easiest to Use, Best Meets Requirements, Users Most Likely to Recommend, Best Enterprise ROI, Overall Leader, and a Top 1% Office Software winner on G2's enterprise software review site. OfficeSpace is also a top supplier in Gartner's 2025 Market Guide for Workplace Experience Applications, and on AppsCRE corporate real estate marketplace. The company is backed by Vista Equity Partners and Resurgens Technology Partners. Get more out of your space, and connect the people in it

OfficeSpace Software has defined a new workplace software category called Built World Operating Software, positioning its AI Operating System for the Built World as the category leader. The technology aims to help organisations unify planning, operations and physical workplace experiences within a single intelligent system. The Atlanta-based company estimates organisations lose over $1.3 trillion annually in the US through underutilised space, asset downtime and lost productivity. OfficeSpace identifies what it calls the Built World Experience Gap, a disconnect between workplace intent, performance and human experience caused by static, siloed systems. Founded nearly 20 years ago, OfficeSpace seeks to bridge the traditional divide between Integrated Workplace Management Systems and Workplace Experience platforms by integrating operational strategy with employee experience.

The silicon office: AI transforms corporate real estate planning. The office of silicon: AI transforms corporate real estate planning. The traditional notion of workspace planning, an often slow process measured in months and reliant on static spreadsheets and subjective assumptions, is undergoing a fundamental shift. OfficeSpace, a company positioning itself as a leader in software for the built environment, has announced the imminent launch of AI Canvas. This new artificial intelligence assisted space planning platform not only automates design but introduces a layer of agentic intelligence that seeks to redefine the relationship between the physical structure of the office and human performance. By moving from a reactive management tool to a predictive system, the company is positioning space management as a strategic growth lever instead of a mere cost center. The solution is born from the proprietary technology of Dojo AI, a recent OfficeSpace acquisition with expertise in space planning for Fortune 500 companies. The stated goal is to reduce planning time by up to 60% and increase occupancy efficiency by almost 70%, figures that promise significant return on investment for corporate real estate portfolios. The key to this transformation is not simply speed, but the platform's ability to instantly balance complex variables such as operational cost, environmental sustainability, and the optimization of collaboration across teams. Office design becomes an adaptive system. The true added value that OfficeSpace attributes to AI Canvas lies in its focus on the human experience. By analyzing patterns of movement, interaction, and collaboration among teams, the AI is designed to generate environments that, according to the company, foster concentration, a sense of belonging, and work flexibility. This represents a conceptual leap: the office ceases to be a static container and becomes an evolutionary system. Erin Mulligan Helgren, CEO of OfficeSpace, frames it as a turning point, arguing that the company is the only unified integrated workplace management and workplace experience platform that brings together the necessary dataset. This connected data foundation, merging measurable environmental data like sensors and Wi-Fi with the human experience, is what supposedly allows the company to train and apply artificial intelligence with unmatched effectiveness. The aspiration is clear: moving from managing space to unlocking the potential of space. Deep integration: AI as the new operational core. AI Canvas is the first major manifestation of this strategy, but OfficeSpace is already implementing advanced AI capabilities across its entire platform. This includes a range of predictive and automated features that elevate the scope of space planning to an agentic level. Forecast occupancy and utilization accurately, using data from sensors, badges, and reservations to predict demand and right-size real estate portfolios. Improve collaboration by using AI-powered adjacency analysis to identify optimal seating arrangements and neighborhood configurations. Facilitate design through conversation using tools like Ask AI Canvas, enabling planners to adjust layouts, simulate hypothetical scenarios, and model outcomes in real time using natural language. Implement automatic responses to changes in the workplace, with AI-generated recommendations ensuring the space evolves alongside the people within it. Andrés Ávalos, Chief Product Officer at OfficeSpace, has emphasized that integration is key. Unlike standalone AI point solutions or legacy IWMS systems, the AI capabilities are integrated into the core of the OfficeSpace platform, connecting with every workflow, from asset management to visitor experience. This unification aims to eliminate friction between analytical intelligence and practical action, allowing for faster automation and seamless scalability. Market demand supports the vision. The urgency behind this launch appears to be validated by the market. Since October, OfficeSpace has reported a significant surge in demand, with hundreds of organizations expressing interest in the AI space planning solution. This market response has led the company to open a formal waiting list for AI Canvas, offering companies the opportunity to secure priority onboarding. OfficeSpace, backed by private equity firms like Vista Equity Partners and Resurgens Technology Partners, already has a history of recognition in the sector, having been cited in Gartner's Market Guide for Workplace Experience Applications. The introduction of AI Canvas is a decisive move to cement its position as a leading provider of intelligent planning technology at a time when the corporate office is being re-evaluated and rebuilt on a global scale. Companies can join the waiting list for the platform on their website. The transition of real estate management from an operational cost to a driver of talent strategy and efficiency requires tools that can handle the complexity of hybrid work models. OfficeSpace's bet is that the future of space planning will not be done by architects or facility managers in isolation, but by sophisticated algorithms capable of continuously learning, predicting, and optimizing the built environment. Livia auatt is a journalist specializing in art, lifestyle, and luxury, offering a global perspective on how culture, economics, and diplomacy intersect to shape modern tastes and trends. With experience as an art gallery executive director and in leading international collaboration projects, she brings a refined understanding of the forces connecting creativity, influence, and global relations.