Full-Time

Collections Specialist

Posted on 10/15/2024

Rewards Network

Rewards Network

501-1,000 employees

Promotes restaurants through loyalty programs

Food & Agriculture
Data & Analytics

Mid

Chicago, IL, USA

Hybrid working space in downtown Chicago.

Category
Risk Management
Finance & Banking
Required Skills
Sales
Salesforce
Customer Service
Requirements
  • High School diploma or equivalent education.
  • Minimum of three years’ experience in a combination of collections and customer service roles.
  • Experience in a Sales/Banking or Finance environment strongly preferred.
  • Strong computer skills, particularly Microsoft Office and Salesforce.
  • Strong negotiation skills.
  • Proven track record of delivering results.
  • Solution-driven with the ability to work independently within established procedures
  • Excellent interpersonal skills –written and verbal communication, active listening, the ability to be persuasive.
  • Extremely well-organized and detailed oriented
Responsibilities
  • Manage your own book of business with a focus on resolving high value accounts quickly and professionally. Follow established company procedures and prioritize your workflow to increase productivity and efficiency.
  • Initiate and respond to a high-volume of calls, emails, or other correspondence to collect payments and settle accounts.
  • Organize all affected parties to execute problem resolutions structured within guidelines set by the company.
  • Track and process payment resolutions on client accounts.
  • Handle competing interests while resolving problems that maximize the return of the company’s investment.
  • Maintain a high focus on achieving the targets established by management.
  • Log all activity in Salesforce and other company systems; maintain accurate financial records that may include but is not limited to accounts receivable reports and records.
  • Support other departments with inquiries regarding clients in Recovery.

Rewards Network focuses on enhancing the restaurant industry's customer base through promotional programs that attract full-price diners. By partnering with major loyalty programs, the company allows customers to earn rewards for dining at participating restaurants, which helps these establishments fill seats without resorting to discounts that could harm their profits. With over 35 years of experience and nearly 100,000 restaurant partnerships, Rewards Network operates mainly in the U.S., providing targeted marketing and data-driven insights to boost sales. Their pay-for-performance model means restaurants only pay based on the sales generated from loyalty program diners. Additionally, Rewards Network offers flexible funding options and valuable analytics, including live sales reports and customer feedback, to help restaurant owners make informed decisions and improve their operations.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

1984

Simplify Jobs

Simplify's Take

What believers are saying

  • Rewards Network's long-standing presence and partnerships with nearly 100,000 restaurants offer significant networking and growth opportunities.
  • Investments in technology and data analytics enhance the company's agility and ability to respond to market changes, benefiting employees and clients alike.
  • Flexible funding options provided by Rewards Network can help restaurants expand and improve their operations, leading to potential career growth for employees.

What critics are saying

  • The restaurant industry is highly volatile, and economic downturns can significantly impact Rewards Network's business model.
  • Dependence on loyalty programs means that any changes or disruptions in these partnerships could affect revenue streams.

What makes Rewards Network unique

  • Rewards Network's unique pay-for-performance model ensures restaurants only pay for actual sales generated, unlike traditional advertising models.
  • The company's extensive partnerships with major loyalty programs attract full-price guests, setting it apart from competitors who rely on discounts.
  • Rewards Network's emphasis on data-driven insights and live sales reports provides restaurants with actionable intelligence to optimize their operations.

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