Business Operations Associate

Who we are 

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur, you also need to have a passion for technology. We believe in the joy of serving others, and that’s why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. 

What you’ll do

• Lead data and process improvement initiatives for business and revenue operations, ensuring data accuracy, integrity, and completeness in all relevant systems (Salesforce, internal CRM, internal ERP) and databases.
• Collaborate with cross-functional teams to enhance product functionalities and customer experience.
• Ensure the implementation of Quarterly Planning Requests (QPRs) to track performance, identify areas for improvement, and set strategic goals.
• Collaborate with the Business Intelligence (BI) team and Enterprise Customer Success (CS) team on Enterprise customer internal tooling + migration projects, ensuring a smooth transition and minimal disruption to billing processes.
• Monitor key performance metrics related to revenue, analyzing trends, and presenting insights to senior management for informed decision-making.
• Develop and maintain documentation related to revenue operations processes, standard operating procedures (SOPs), and policies.

 What we’re looking for

• 2-4 years of experience in business operations, consulting, or related field 
• Ability to manage multiple projects simultaneously, prioritize effectively, and meet tight deadlines.
• Knowledgeable in Google Suite (Google Sheets, Google Slides, etc)
• Proficiency/basic SQL highly preferred; familiarity with business intelligence tools and data visualization techniques
• Experience with Salesforce or Stripe is a plus

 Why join us

• Early-stage company: Join one of the fastest-growing SaaS companies revolutionizing the food industry. 
• Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone. 
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Los Angeles office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. Looking forward to sharing more about a Career of Substance at Otter!

Ready to join us as we serve those who serve others? 

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