Patient Access Rep Associate Radiology Scheduling Virtual Flex

Job Summary

Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.

Essential Functions

• Demonstrates high competency in responding to service inquiries from patients, providers within departmental guidelines. Professional and pleasant interactions are ongoing expectations.

• Assist patients, providers, practice staff, regarding accessing service lines, facilitating scheduling & registration tasks along with support of other non-routine questions.

• In accordance with standard work, consistently create an exceptional experience with each contact, via inbound and outbound calls, postal mailing, online chat, TEAMS, email, etc.

• Able to perform in all disciplines within the respective service line and remains up to date on standard work changes industry, industry standards, policy changes and operational improvements.

• Consistently meets standards of the On-Track performance and demonstrated ability to perform all duties of the associate level

• Effectively tracks and/or documents all service interactions with customers within appropriate systems according to guidelines.

• Identifies potential trends or issues that impact patients and service lines and works with coworkers and leadership resources to suggest process improvements.

• Promptly identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes. Demonstrated ability to influence, support and improve upon processes

Qualifications

Required

• High School Diploma or equivalent

• 2 years of relevant experience in related field.

Preferred

• Associate’s degree

• 1 year of relevant experience in customer-facing service on phone or face to face; customer service, high volume call center, medical billing, insurance environment relevant to benefits, provider contracting, claims processing, and/or managed health care

• 1 year of relevant experience Revenue Cycle

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.