Full-Time
Quality Assurance Associate
LVN
Updated on 8/20/2026
Skilled Wound Care
Bedside wound care for long-term care
Compensation Overview
$75k - $90k/yr
+ 401(k) 4% match
Los Angeles, CA, USA
In Person
Must commute to the Playa Vista office (90066).
Category
 QA & Testing (1) |
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 Medical, Clinical & Veterinary (1) |
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Required Skills
Quality Assurance (QA)
Electronic Health Records (EHR)
Customer Service
HIPAA
Excel/Numbers/Sheets
Requirements
- An active LVN license in good standing is preferred.
- One to two years of experience in a long-term care environment is strongly preferred.
- Experience in wound care or a long-term care setting is strongly preferred.
- Experience with PointClickCare or similar long-term care electronic health record platforms is preferred.
- Experience leading or supervising a documentation or administrative team is preferred.
- Comfort with data reporting tools such as Excel or similar platforms is required.
- Strong customer service skills and the ability to handle inbound and outbound calls professionally are required.
- Excellent communication and problem-solving skills, including the ability to de-escalate concerns and drive issues to resolution, are required.
- The ability to manage multiple priorities across multiple states simultaneously is required.
- Candidates must be comfortable navigating clinical systems, portals, and documentation platforms.
- Candidates must be collaborative, accountable, and committed to patient outcomes and clinical excellence.
- Candidates must be comfortable working in a fast-paced, high-growth environment with evolving processes and high performance standards.
Responsibilities
- Check in with providers regularly to monitor rounding activity at assigned facilities and identify and address gaps in attendance or clinical coverage.
- Participate in weekly meetings with the external team to discuss provider and facility-related issues and develop action plans.
- Meet regularly with leadership to review facility metrics, provider performance metrics, and quality trends.
- Serve as a consistent point of contact for providers navigating clinical, technical, and operational questions.
- Check in with facilities regarding portal access and PointClickCare accounts to ensure proper setup and ongoing functionality.
- Coordinate and fulfill documentation requests from facilities and insurance companies in a timely and accurate manner.
- Process and manage records requests from facilities and insurers while ensuring compliance with HIPAA and company protocols.
- Provide technical and operational support to nursing facilities to ensure smooth day-to-day service delivery.
- Lead the documentation team responsible for manually uploading clinical notes to PointClickCare and other electronic health record platforms while ensuring accuracy, timeliness, and compliance with documentation standards.
- Maintain current system data across SWC Control, internal spreadsheets, and other operational tracking tools.
- Run ad hoc reports for leadership to deliver timely insights for decision-making.
- Operate Metabase or similar reporting tools to generate operational and clinical insights.
- Maintain accurate records in company systems, including logs, contact information, and quality-tracking data.
- Update quality-related documents and records to reflect current operational status.
- Meet regularly with the information technology team to provide feedback from providers and staff about system performance and usability.
- Provide clinical guidance to support the ongoing development and improvement of SWC's electronic health record.
- Serve as a resource on SWC's policies, procedures, and systems for facility partners and clinical providers.
- Assist clients with clinical, technical, and logistical questions, providing timely resolutions and following up through completion.
- Ensure overall client satisfaction through proactive customer service and communicate quality concerns to the appropriate manager or team member.
- Field incoming calls and conduct outbound calls to service facilities and providers across multiple states.
- Identify trends in client feedback and communicate opportunities for improvement to the quality assurance team.
- Support additional quality assurance initiatives and tasks assigned by leadership.
Desired Qualifications
- An active LVN license in good standing.
- One to two years of experience in a long-term care environment.
- Experience in wound care or a long-term care setting.
- Experience with PointClickCare or similar long-term care electronic health record platforms.
- Experience leading or supervising a documentation or administrative team.
Skilled Wound Care is a physician-led provider of wound-care services for skilled nursing and long-term-care facilities. Clinicians deliver bedside assessment and treatment while collaborating with facility teams on documentation, prevention, and follow-up. The organization also trains and supports physicians building specialized wound-care practices. The provider brings specialist physicians into post-acute facilities and integrates recurring rounds, bedside treatment, care-team communication, clinical documentation, prevention, supply decisions, and education intended to improve healing and reduce avoidable escalation.
Company Size
N/A
Company Stage
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Total Funding
N/A
Headquarters
N/A
Founded
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