Director of Patient Engagement

Heyday Health is an in-home and virtual primary care provider focused on delivering exceptional, value-based care to adults on Medicare. We founded Heyday Health because we saw the health system leaving our elderly loved ones behind and were driven to create a better solution. Our practice is built from the ground up with the mission of transforming how, where, and when we deliver care to achieve exceptional outcomes.

Heyday is seeking a remote Director of Patient Engagement to spearhead our outreach and engagement efforts. Heyday is a mission-driven startup that has built a warm and supportive organizational culture. Heyday views this as an essential role as we expand our care model to new geographies and populations. 

This role’s responsibilities will include, but not be limited to:

• Lead implementation of the organization’s patient engagement approach including owning and refining the patient engagement strategy in order to optimize results
• Hire, onboard, train, and performance manage all patient and telephonic engagement specialists
• Manage metrics, performance criteria, policies, and procedures to improve patient engagement performance
• Execute and fulfill all partner and contractual requirements related to patient engagement and outreach
• Partner with operations, clinical, product, engineering, and design teams on an ongoing basis to ensure the engagement process is aligned to the organizational goals and objectives
• Own the design, implementation, and management of patient-outreach platforms including CRM and telephony systems 
• Other duties and/or projects as needed, including outbound calling to schedule patients.

Required Qualifications

• Valid U.S. work authorization.
• At least 3+ years of outside sales/engagement experience recommended, with a strong preference for candidates with previous experience in healthcare and/or outreach to older adults.
• 1-2 years of supervisory experience.
• Excellent leadership and team management skills, with the ability to motivate and inspire others.
• Flexibility, humility, and a willingness to continuously learn.
• A results-driven approach and a track record of success.
• Exceptional drive for individual and organizational growth and improvement.
• Deep passion for reinventing the way we deliver care to older adults in our country.

Benefits Include:

• Monthly wellness stipend
• Flexible and generous PTO
• Health insurance benefits
• Paid parental leave 
• Contingency child care reimbursements 
• 401(k) and 401(k) matching
• Professional development support

Job Type: Full-time, permanent

Location: Remote, United States. Role operates in Eastern Time. 

Salary Range: $85,000 - $115,000 per year