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Customer Service Representative
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Requirements
  • 1 to 3 years customer service experience, preferable in the healthcare field
  • Health Care/Health insurance background preferred
  • Experience with BCBS HMOI or other insurance plans a plus
  • Use of multiple systems including Microsoft Office
  • Excellent verbal and written communication skills
  • Good attention to detail and commitment to quality
  • Positive mental attitude
  • Ability to multi-task
  • Deadline oriented
  • Ability to work independently with minimal supervision
  • HMO Managed care Medicare Advantage experience
  • High volume call center experience
  • Fluent in English and Spanish
Responsibilities
  • Knowledge and understanding of all systems used in Client Services
  • Listen to incoming calls
  • Perform outbound calls / training
  • Perform outbound communication through email / training
  • Handle incoming calls with guidance
  • Assuring the accurate and timely handling of client and member calls with total follow through
  • Providing excellent customer service
  • Answering client and provider questions including, but not limited to claims payment, status and coverage information
  • Interpreting client health plan protocol
  • Backup to the claims processing area by assisting with reports and workflow queues as assigned
  • Check tracer documentation
  • Maintaining accurate and complete call documentation
  • Maintaining high level of professionalism
  • Returning incoming calls
  • Other duties as assigned
Arcadia

201-500 employees

Energy tech company
Company mission
Arcadia's mission is to stop climate change by breaking the fossil fuel monopoly. Their technology is lighting a cleaner path forward for everyone, from everyday consumers and small businesses to the innovators building the next generation of energy products.
Benefits
  • Competitive compensation and paid time off
  • Comprehensive medical, dental, vision, and FSA plans
  • Paid parental leave for everyone
  • Remote work opportunities
  • Professional development and ongoing feedback
  • Company stock options and 401(k)
  • Snacks, beverages, and regular lunches in the office
  • On-site gym, new parent, and wellness rooms in DC
  • Commuter benefits and secure bike storage
  • 100% clean energy match for all employees
Company Values
  • Build for good
  • Build for all
  • Build with urgency
  • Build for simplicity
  • Build togethere