Credit Controller Arabic Speaking

WE ARE LOOKING FOR A NEW TEAM MEMBER! JOIN US! Our successful, diverse team in CEEMA - CEE, CIS and MEA has an open Credit Controller position to join us located in Poland/India.

The Credit Controller will handle a portfolio of accounts within Middle East.  The credit controller will work closely with different groups across the organization from sales, client administrations, finance to technical support to drive debt collection efforts and have overall responsibility for minimizing debtor’s position in line with targets.  Responsibilities include ensuring compliance with credit control policies and procedures within the region; developing a regional strategy to effectively collaborate with Customer Administration, ensuring communication with local sales and account management teams to guarantee good relationships with clients.

Working days Sunday to Thursday to accommodate Middle East work week.

Key Responsibilities

• Cash collection on a defined book of business
• Able to achieve cash collection, DSO, outstanding debt and Unapplied cash targets
• Achieve and maintain high levels of customer service and satisfaction working with Sales and Account Management
• Work closely with clients and LSEG internal staff to resolve client disputes and follow through to satisfactory resolution which results in payment of invoices.
• Establish effective relationships with OMS and Sales support specialist
• Explore ways to improve cash collection efficiency on portfolio
• Fully apply and maintain the quality and integrity of all system data
• Ensure that all credit control policies and procedures are rigorously followed in the region/portfolio
• Handle complicated cash application issues.
• Monitor & analyse collection trends & identify debt issues at an early stage for resolution.
• Ensure actions from business unit meetings are followed up   
• Ensure accounting for bad debts & provisioning align with accounting standards

Qualifications/Experience/Knowledge

• 3-5 years of credit control experience preferably in financial sector
• An ability to influence clients (internal and external)
• Ability to drive performance and ensure results delivery
• Strong relationship skills
• Solid understanding of credit control systems and processes
• Qualification preferred in finance or credit management
• Understanding of the financial markets preferably
• Ability to connect with colleagues and customers, both written and verbally in the desired languages.
• Excellent presentation skills.
• Knowledge of SAP and Salesforce advantageous 
• Full understanding of Credit Management and how we impact the rest of the business
• Applies general knowledge of business, developed through education, to make informed judgements
• Provides guidance or specialized services that directly support or affect results within one functional area
• Works within area and uses professional procedures and practices to achieve objectives
• Exchanges straightforward information, asks questions and checks for understanding
• Identifies and solves complex issues using existing policies and procedures
• Understands, interprets and sets personal priorities for reaching goals
• Uses general professional or specialized knowledge to solve routine problems
• Decisions are guided by policies, procedures and own business plan, impacting the efficiency and effectiveness of own area

Professional Skills & Competencies:

• Customer and personal service
• Knowledge of administrative and clerical procedures and systems
• Knowledge of human behaviour
• Active listening
• Pro activeness
• Being aware of others' reactions and understanding why they react as they do.
• Persuasion and negotiation
• Information ordering
• Resolving conflicts
• Stress tolerance.
• Dependability and integrity.
• Attention to detail
• Persistence
• Excellent written and verbal communication skills
• Excellent Corporate etiquette
• Ability to take care of professional client base and complex customer issues with limited direct supervision
• Fluent English and Arabic/French
• Excellent knowledge of Microsoft Office applications. 

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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