Support Analyst
Posted on 2/9/2024
Fortra

1,001-5,000 employees

Cybersecurity solutions with threat intelligence.
Company Overview
Fortra distinguishes itself in the cybersecurity landscape by offering comprehensive solutions that proactively address security vulnerabilities through advanced encryption, network security, and threat intelligence. Their Offensive Security bundles allow organizations to tailor their defenses while benefiting from centralized management and reduced complexity, backed by Fortra's consistent, high-quality support. This strategic approach to cybersecurity, combined with a focus on centralization and efficiency, positions Fortra as a strong ally for businesses seeking robust protection against the dynamic nature of cyber threats.
Data & Analytics

Company Stage

N/A

Total Funding

N/A

Founded

1991

Headquarters

Eden Prairie, Minnesota

Growth & Insights
Headcount

6 month growth

5%

1 year growth

8%

2 year growth

48%
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Requirements
  • Bachelor’s degree in a technical field preferred
  • 2 to 5 years of previous software support experience required
  • Strong problem-solving and communication skills
  • Ability to work successfully with customers to provide problem resolution
Responsibilities
  • Provide triage support for products in the Fortra portfolio
  • Work independently to take ownership of each customer request
  • Listen to customer concerns to determine the source and various components of the issue
  • Collaborate with team members on problem identification, analysis, and resolution
  • Act as a face of the company to customers and represent its products in a professional manner
  • Consult with customers to facilitate changes for best practices
  • Work with management and team to inform them of customer issues requiring special attention
  • Act as a point of technical escalation for team members
  • Conduct product demonstrations with customers and assist in presenting in training sessions
Desired Qualifications
  • Equivalent work experience in lieu of a Bachelor’s degree
  • Proprietary software support experience