Customer Support Representative / Telesales Executive

Job Description

Job Summary:

We are seeking enthusiastic, customer-focused individuals to join our customer support team. As a Customer Support Representative at Adroit Synergies Pvt. Ltd., you will be responsible for providing high-quality service to our customers through both inbound and outbound communication channels. You will handle a variety of customer inquiries, resolve issues, and ensure that the customer's experience is seamless and positive.

Key Responsibilities:

Inbound Responsibilities:

• Handle inbound calls, emails, chats, and other customer communications professionally and efficiently.
• Address customer inquiries, provide information on products/services, and resolve issues or concerns.
• Maintain up-to-date knowledge of products, services, policies, and procedures.
• Identify and escalate unresolved issues to appropriate departments.
• Document customer interactions and update the CRM system accurately.
• Ensure customer satisfaction through timely and effective solutions.
• Follow up with customers to ensure issues are resolved to their satisfaction.

Outbound Responsibilities:

• Make outbound calls to customers for follow-up, surveys, feedback collection, or promotional activities.
• Assist in lead generation, sales support, and customer engagement through proactive outreach.
• Resolve customer issues, ensure account updates, and provide necessary service information.
• Promote products and services to enhance customer experience and retention.
• Meet and exceed outbound call targets and key performance indicators (KPIs).

Qualifications

Key Skills and Qualifications:

• Excellent Communication Skills: Fluent in English (additional languages are a plus).
• Customer-Oriented: Passionate about providing great customer service and building relationships.
• Problem Solving: Ability to troubleshoot, analyze issues, and provide effective solutions.
• Multi-Tasking: Ability to manage several tasks simultaneously while maintaining attention to detail.
• Technical Proficiency: Basic knowledge of computer systems and proficiency in using CRM software.
• Sales Experience (For Outbound): Prior experience in outbound sales, upselling, or telemarketing is a plus.
• Team Player: Able to collaborate with peers and management to achieve team goals.
• Time Management: Capable of handling high call volumes while adhering to strict timelines and schedules.

Preferred Experience:

• Prior experience in a BPO or call center environment is preferred.
• Experience in inbound and outbound customer service or telemarketing roles.

Educational Requirements:

• Minimum qualification: High School Graduate (12th pass) or equivalent.
• A degree in business, communications, or a related field is a plus.

Working Hours:

• Flexible shifts (Day/Night), including weekends.
• Full-time and part-time positions available.

Compensation:

• Competitive salary based on experience and performance.
• Performance-based incentives and bonuses.

Why Join Us?

At Adroit Synergies Pvt. Ltd., we offer a dynamic and engaging work environment, opportunities for growth, and the chance to work with a talented team. If you are looking to develop your career in customer service, we encourage you to apply.

Additional Information

All your information will be kept confidential according to EEO guidelines.