Operations Agent

Job Description

The role of the Operations Agent is a key part of delivering a seamless experience for our customers.

You will be responsible for coordinating the operational setup of newly acquired accounts, ensuring fast and accurate activation of telematics services, and providing outstanding support throughout the onboarding process. This role is based at our Atlanta offices, with standard working hours of Monday–Friday, 8:30am – 5:00pm. 

Role responsibilities:

• Coordinate onboarding for new Telematics customers, ensuring a professional, high-quality first impression.

• Manage the operational checklist for account setup, device installation, and service activation.

• Provide system training and guidance on how customers can best use our telematics platform and reporting tools.

• Identify opportunities to introduce additional Radius solutions, supporting customer growth and retention.

• Collaborate closely with cross-functional teams (Sales, Technical Support, Finance, and Customer Service) to resolve issues quickly and keep customers at the center of everything you do.

• Maintain accurate and timely updates in CRM and business systems to ensure smooth handovers and reporting.

Qualifications

• Experience in Customer Operations, Account Management, Customer Service, or Inside Sales preferred, but not essential.

• Strong computer skills, including Microsoft Office Suite and CRM platforms (Salesforce experience a plus).

• Problem-solving ability with a practical, solutions-driven mindset in a fast-paced operational environment.

• Strong organizational skills; able to manage workload independently while supporting team reporting needs.

• Excellent interpersonal and communication skills with the ability to influence stakeholders and build trust.

• Proven ability to work collaboratively in a team-oriented environment and build positive customer relationships.

• Highly motivated self-starter with a focus on achieving results and contributing to company success.