Uc AND UM – Video Conferencing-Microsoft Business Voice

Communication & Collaboration Specialist:

• Digital Workforce & Employee Productivity

Role & Responsibilities:

• Designing, implementing, integrating and supporting Messaging Systems/Microsoft Exchange
• Apply new solutions in collaboration with relevant IT teams and determine course of action for new application initiatives for Client (Microsoft Exchange Specialist)
• Planning, implementing, configuring, maintaining and problem resolution for email based applications and supporting infrastructure for Exchange 2016 and Exchange Online
• Participate in messaging related projects to deliver new services, new functionality, application upgrades and infrastructure aligned to Business requirements
• Develop, maintain and document detailed knowledge of messaging systems and collaboration tools processes and problem resolution within the Estate
• Implement solutions for Exchange requirements and apply updates and security patches to ensure the Servers are secure and compliant and meets our security vulnerability status
• Deploy application and services related to creation of mailboxes, mailbox databases, SMTP connectors, email retention policies, email address policies, email domains, certificate management, email hygiene and email application health
• Perform preventative, adaptive and perfective maintenance to ensure the optimal functioning of the Exchange 2016 platform
• Administer the Office 365 Core Appliactions within the M365 Platform (Messaging & Collaboration Specialist)
• Assign and remove licenses, manage usage locations and group-based licensing
• Configure Microsoft Teams settings, meetings, policies and federation and One Drive support
• Unlocking AI-Powered Productivity: Modern Workplace Data and AI Offerings for O365 with Microsoft Copilot
• Manage and execute all service requests through ServiceNow to resolution
• Execute all the changes in accordance with the Department’s change management processes on ServiceNow
• Identify and investigate hardware and software issues, perform root cause analysis and implement an action plan to resolve the issues
• Resolve and appropriately complete assigned cases and change requests and act as an escalation for support issues
• Implement and enforce governance policies for digital communication tools
• Ensure compliance with data protection, security and retention policies
• Provide Tier 3/4 Technical Support for Messaging and Collaboration tools
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation
• Lead and mentor peers, knowledge sharing as a key contributor to the overall technical development of the team