Full-Time
Customer Service Associate 1
Posted on 9/30/2025
Mr. Cooper
1,001-5,000 employees
Originates and services US home mortgages
Compensation Overview
$17/hr
Company Does Not Provide H1B Sponsorship
Dallas, TX, USA
Remote
Must reside within 60 miles from office location.
 Customer Experience & Support (1) |
|---|
- 6 months customer service experience
- Answer 40-50 inbound/outbound(dialer) calls a day
- Assist customers with payment options, escrow items and any general mortgage information
- Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web and IVR
- Assist customers that are 30 days or less due on their mortgage payment
- Call center experience is a plus
Mr. Cooper provides home loan services in the United States. It originates and services a variety of home loans, including conventional, FHA, and VA loans, and also helps customers refinance their mortgages. The way the product works is: customers apply for a loan, Mr. Cooper arranges the loan and funds it (origination), then it continues to manage the loan over time by handling payments and customer service (servicing). The company earns money from both origination fees and ongoing servicing fees. Compared with others, Mr. Cooper combines loan origination and loan servicing in one company and focuses on personalized support and educational resources to guide clients through financing. Its goal is to make homeownership easier to understand and manage for a wide range of customers, with a strong national presence in major cities.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Texas
Founded
1994
Simplify's Take
What believers are saying
- Rocket Companies closed $14.2B acquisition, creating $2.1T servicing portfolio.
- Acquired Home Point Capital for $324M, expanding origination capabilities.
- Acquired Roosevelt Management to attract institutional MSR investors.
What critics are saying
- FHFA 20% concentration cap blocks full merger benefits, shrinking market share.
- Rushmore 2023 integration failures cause customer attrition within 6-12 months.
- High debt from $1.75B notes triggers credit downgrades in 12-18 months.
What makes Mr. Cooper unique
- Mr. Cooper leads as largest U.S. home loan servicer with $1T+ unpaid principal balance.
- Operates Mr. Cooper, Xome, and Rushmore Servicing brands for comprehensive mortgage solutions.
- Launched Pyro platform using machine learning for advanced document processing.
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Benefits
Remote Work Options
Company News
Rocket reduced its workforce after acquiring Mr. Cooper for $14.2 billion in October, 51% higher than its March valuation. The acquisition led to overlapping roles, prompting layoffs to streamline operations. Rocket also acquired Redfin for $1.75 billion and implemented a 2% layoff in July. Affected employees receive severance, including 12 weeks' pay and benefits for up to 12 months. Roles in recruiting and business program management were notably impacted.
Mr. Cooper Group Inc. (NASDAQ: COOP) (“Mr. Cooper” or the “Company”) today announced that at a special meeting of Company stockholders held earlier today, it...
Rocket announced a $9.4 billion all-stock acquisition of Mr. Cooper, the largest U.S. mortgage servicer. The FHFA approved the deal with safeguards, including a 20% concentration cap for Fannie and Freddie to protect the housing market. The acquisition will give Rocket a $2.1 trillion servicing portfolio, covering nearly 10 million customers. Rocket is also pursuing a $1.75 billion acquisition of Redfin and is the third-largest mortgage lender with $46.8 billion in originations in H1 2025.
Richard Cooper and Cardinal Couriers Ltd. filed an Early Warning Report for acquiring shares of PUDO Inc. On March 1, 2023, Cardinal acquired 1,489,314 shares via an amalgamation, increasing its stake to 14.5%. On March 7, 2025, PUDO settled debt with Cardinal by issuing 1,877,511 shares, raising Cardinal's stake to 17.6%. Cooper's total holdings rose to 19.1%. The Acquirors may adjust their holdings based on market conditions. The report is available on SEDAR+.
Rocket Companies is acquiring Mr. Cooper, the largest mortgage servicer in the U.S., for $9.4 billion. This deal will expand Rocket's servicing portfolio to $2.1 trillion, covering nearly 10 million customers, or about one in six U.S. mortgages. Additionally, Rocket is acquiring Redfin for $1.75 billion. CEO Varun Krishna aims to leverage data and AI to enhance customer relationships and solidify Rocket's position in the homeownership market.