Total Quality Metric Business Analyst

Are you interested in working with the World’s leading AI-powered Quality Engineering Company? Ready to advance your career, team up with global thought leaders across industries and make a difference every day? Join us at QualityAI!

We are looking for a Total Quality Metric Business Analyst to join our growing team in United States! 

Location: United States (remote) 

Job Summary

The Total Quality Analyst is responsible for measuring, analyzing, and helping Commercial IT drive improvements in application quality, operational performance, and organizational effectiveness. This role serves as a trusted advisor to leadership and delivery teams by transforming quality data into actionable insights, identifying systemic improvement opportunities, and promoting a culture of continuous improvement. The analyst helps establish quality standards, monitor performance against key objectives, and enable informed decision-making through meaningful reporting, trend analysis, and stakeholder engagement.

Key Responsibilities

Quality Measurement & Performance Analytics

• Define, maintain, and evolve Total Quality metrics, scorecards, and performance indicators aligned to organizational goals.
• Analyze quality, operational, and delivery performance data to identify trends, risks, improvement opportunities, and areas of excellence.
• Translate complex data into actionable insights and recommendations for leadership and stakeholders.
• Establish performance baselines and measure the impact of quality improvement initiatives over time.

Reporting & Quality Governance

• Work with to OBI team to develop and maintain PowerBI dashboards and reports that support TQ objectives.
• Compile and deliver executive-level presentations that provide visibility into quality performance and organizational health.
• Ensure consistency, accuracy, and transparency of reported quality metrics across teams and portfolios.
• Support quality governance processes by monitoring adherence to established standards, policies, and best practices.
• Partner with stakeholders to review results, drive accountability, and track improvement progress.
• Identify recurring issues, process inefficiencies, and systemic challenges through data analysis and stakeholder feedback.

Stakeholder Engagement & Quality Enablement

• Partner with IT and Business leaders to understand quality objectives, reporting needs, and success measures.
• Provide guidance to teams on quality metrics, performance interpretation, and continuous improvement practices.
• Promote knowledge sharing, adoption of quality best practices, and a culture of accountability and operational excellence.
• Serve as a subject matter expert on Total Quality methodologies, reporting frameworks, and performance measurement.

Data Management & Insights

• Collect, validate, and maintain quality-related data from multiple sources to ensure reliable analysis and reporting.
• Identify and help resolve data quality issues, discrepancies, and reporting gaps.
• Establish data standards and support ongoing efforts to improve data integrity and reporting effectiveness.
• Leverage analytics to uncover emerging risks and opportunities before they impact performance outcomes.

Technology & Automation

• Utilize reporting and analytics tools such as Power BI, Excel, ServiceNow, Copilot, and other enterprise platforms to support quality monitoring.
• Continue to help evolve data collection, reporting, and analysis processes to improve efficiency and scalability.
• Evaluate and adopt new tools, technologies, and industry best practices that enhance quality measurement and continuous improvement capabilities.
• Support and promote our self-service reporting solutions that empower stakeholders to access and act on quality insights

Why QualityAI?
QualityAI is an AI-first quality engineering company helping enterprises deploy and scale complex systems with greater confidence. Operating across data, models, platforms, infrastructure, and operational environments, the company provides assurance and engineering expertise that helps organizations ensure systems perform reliably in real-world conditions.

Formerly Qualitest, QualityAI supports global enterprises across regulated and technology-driven industries, combining deep engineering heritage with AI-enabled delivery, operational assurance, and lifecycle expertise to help clients achieve certainty at go-live.

• Be a part of a company who strives to support for diversity and inclusion in the workplace - we are one, we are many at QualityAI. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences.
• Local and global opportunities - we offer you internal rotation and international mobility opportunities to grow your career.
• Clear view of your career and progression with the company - QualityAI is growing massively (since Jan 2021 - added more than 2000 engineers) and giving you the opportunity to grow with us.
• Never stop experimenting and learning with QualityAI Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more.
• Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn - tap your network for net-worth.
• A Competitive pay, the salary range for the role is $90,000-100,000 annually.

If you like what you have read, send us your resume and let’s start talking!

• Intrigued to find more about us?

• Visit our website at QualityAI (Formerly Qualitest Group) | World’s Leading AI-First Quality Engineering Company
• LinkedIn: https://www.linkedin.com/company/qualityaigroup