Director – People & Transformation

Who We Are  

FTI Consulting is the leading global expert-driven consulting firm for organizations facing crisis and transformation. Over the past 40 years, our experts have served as trusted advisors to Fortune 500 companies and the world’s leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to deliver impact that makes a difference for our clients and communities.  

At FTI Consulting, you’ll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world’s leading experts in your field, you’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development, and most importantly, you.  

Are you ready to make an impact? 

About The Role

FTI Strategic Communications is currently looking for a Director in our People & Transformation practice who will serve as a strategic communications advisor and project manager for restructuring, merger integration, carve-out, and other transaction-related assignments. The successful Director must understand how to engage and mobilize internalize audiences to drive change and be able to coordinate with colleagues in other practice areas to develop and implement communication and change management strategies targeted to employees, media, investors, customers, suppliers and other third parties. Candidates must have a working knowledge of Chapter 11 restructuring and/or M&A transactions as well as strong writing and presentation skills and a team player mentality

A successful Director is confident in a fast-paced, entrepreneurial environment, where situations may shift quickly and require an immediate response. A successful Director must be able to lead client accounts with autonomy, while managing up and down to ensure projects remain on schedule and on budget, anticipate and prepare for potential challenges, and create new formats and strategies, where necessary, to meet a client’s objectives.

The Director will also have experience managing and mentoring junior talent – both in formal and informal capacities – which requires an ability to provide meaningful feedback and coaching. A Director will also positively contribute to team culture and be a listening ear, a role model, and an advocate for early career professionals.

Additionally, a successful Director understands and lives by FTI’s values, Code of Ethics and the Strategic Communications Rules of Practice. Additional information can be accessed here. FTI professionals must act with the highest level of integrity at all times and hold our clients accountable for the same.

Some travel may be required ─ including the possibility of being a key contributor to onsite client engagements ─ but this is NOT a traditional on-the-road consulting role. Travel is more the exception than the norm. 

While we strive to support one another and help all team members achieve a healthy work-life balance, evening and weekend work is a requirement of this role and may not always be predictable.

What You’ll Do

The Director will interact directly with clients on a day-to-day basis and serve in a variety of roles from strategist to materials developer, and counselor to implementer. Our team prides itself on maintaining an inclusive spirit in which all team members are encouraged to offer ideas and stretch their abilities on an ongoing basis, and we all roll up our sleeves to support our clients and each other with tasks large and small. As a result, there is no such thing as a “typical day” for our team members, but you can expect your work will include the following:     

Client Delivery

• Serve as a day-to-day client contact on accounts, representing the team in client meetings, calls, and while working at client sites

• Coordinate communications and change management strategies that leverage a wide variety of tactics to reach stakeholders with timely and consistent information; be able to organize – and often visualize – strategies in a variety of formats to ensure understanding of responsibilities and timelines

• Write clearly and concisely, adapting often-complex financial and legal content for employees, customers, suppliers, media, investors, regulators, and other third parties; demonstrate a working understanding of what various stakeholders most need to hear and how to reach them effectively

• Create client-ready deliverables, including supervising the work of more junior colleagues in a timely and efficient manner, managing the overall quality of work, and ensuring all approvals are secured in advance of key milestones

• Manage up and down – often across multiple teams – to ensure work is completed on schedule, at the right levels, and in a tightly coordinated manner

• Develop and manage client budgets

• Anticipate client needs and concerns and proactively work with senior leaders to address them

Business Development

• Actively participate in new business development, including the development of client proposals, thought leadership, and other related deliverables

• Establish and maintain solid relationships with clients and begin to build internal and external referral sources

• Help clients assess their program needs and introduce appropriate next steps from across the FTI Strategic Communications portfolio to continue to expand our mandates

Practice Leadership

• Contribute to practice leadership, including efforts to mentor and train other team members, support staffing and/or recruiting, share and continue to build upon best practices, and foster trusted relationships with colleagues across the business

• Participate in firm initiatives (e.g., learning and development, diversity and inclusion, community service and/or other task forces) designed to create a strong culture and/or build FTI Consulting's brand externally

• Coach more junior team members, helping to set SMART goals, providing ongoing feedback and support, and delivering thoughtful semi-annual reviews

How You’ll Grow  

Direct access to leadership with defined long-term career planning will ensure you continue to develop your skills as a client practitioner and trusted advisor with a keen sense of the business. You will have the opportunity to partner with a wide variety of experts to tackle complex client challenges across industries. We all learn from each other with an emphasis on a collaborative and flexible team approach. 

More specifically, your individual growth will be supported through:

• Consistent Coaching: A dedicated coach will work with you to define goals, navigate any obstacles you may encounter, and support your progress each step of the way. At the Director level, most of our professionals meet with their coach at least every two weeks. You should never be surprised in a performance review… it’s just a recap of the conversations you’ve already been having.

• Thoughtful Staffing: We believe it’s essential for our team members to gain a well-rounded skillset, with opportunities to discover their true passions over time. A centralized committee oversees the staffing of all client accounts to ensure you get the experiences you need to meet your goals as well as opportunities to work with – and learn from – a diverse set of senior professionals.

• Feedback Through Ongoing Client Work: Our team has adopted shared commitments to one another, including commitments to open communication and regular “feedback moments.” The documents you write don’t get lost in cyberspace. You won’t have to wonder if your presentation of your work went well. You’ll see how thinking evolves in real time, get clear feedback on your contributions, and have opportunities to ask questions.

• Formal Training: Ongoing learning and development programs – ranging from internally led webinars, to online courses, to external coursework sponsored through our tuition reimbursement program – ensure you gain the skills needed to succeed at every level. We are committed to investing in our talent.   

What You Will Need To Succeed  

Basic Qualifications

• Bachelor’s degree in a relevant field

• 5+ years of experience in communication and/or change management with a proven ability to plan, implement, and manage comprehensive communications programs

• Working knowledge of Chapter 11 restructuring and/or M&A transactions

• Proven project management skills to ensure all deadlines are met

• Working knowledge of change management strategies and tactics (certification, coursework or prior experience in change management strongly preferred)

• Ability to proactively manage a client relationship in ways that achieve goals and create the possibility for continued partnership on future projects

• Proven people/team management skills and experience; candidates must demonstrate a strong desire to teach, an openness to differing points of view, and an ability to remain positive under pressure

• Excellent written and oral presentation skills

• Strong time and priority management and an ability to juggle multiple client accounts

• Desire and ability to work in a fast-paced, multi-tasking, deadline-oriented environment

• High level of integrity and sensitivity to confidential information 

• Service-oriented attitude

• Strong work ethic and an ability to be a self-starter

• Commitment to be in an FTI office or on a client site at least three days per week; overnight travel, as well as evening and weekend work may also be required based on client needs

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