Duke University:
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Access Services and Events Support Associate
Be You.
At Duke University Libraries, we value individuality, collaboration, and a commitment to exceptional service. Staff are expected to demonstrate customer focus, collaboration, creative problem-solving, continuous learning, and a dedication to diversity in all aspects of their work.
What You'll Do
- Divide time between Lilly Library on Duke’s East Campus (60%) and Perkins Library on Duke’s West Campus (40%).
- Serve as a key resource for overseeing space reservations, internal event planning and logistics, and outreach at Lilly Library.
- Support service point operations while contributing to broader departmental workflows and service initiatives at both Perkins and Lilly Libraries.
- Provide guidance and support for student employees, including training and operational oversight.
- Work collaboratively with colleagues across Duke Libraries to ensure consistent, efficient, and user-centered access to services, spaces, and collections.
- Work within the Duke University Libraries Event Management System (EMS) to process room reservation requests and calendars.
- Provide space management support including updating signage, ensuring compliance with room-use policies, and maintaining room configurations.
- Provide logistical and planning support for East Campus Libraries events.
- Serve as liaison to campus partners including University Housekeeping, DUL Facilities, OIT AV Support, University Events, and Parking and Transportation Services.
- Maintain service point shifts providing circulation and basic reference services.
- Assist with stacks maintenance and processing requested materials.
- Participate in library-wide committees and projects.
- Maintain readiness of library spaces, technology, and services.
- Provide service aligned with the Duke Libraries User Service Philosophy.
- Perform other related duties as assigned.
What You'll Bring
Education
- Bachelor’s degree or equivalent combination of relevant education and experience.
Experience
Excellent interpersonal, oral, and written communication skills; able to work independently and as a member of a team; high proficiency using computer-based technology and ability to adapt to new technologies; ability to effectively organize and prioritize daily work; demonstrated commitment to providing outstanding customer services.
Preferred: Prior experience working in an academic research library, prior supervisory experience, two years of library experience to obtain specialized knowledge of library systems and procedures
Be Bold.
Join a team that supports user-centered library services, fosters inclusive environments, and partners across campus to deliver meaningful programs and access to knowledge.
Choose Duke.
Work in a dynamic academic library environment contributing to service excellence and engagement across Duke University Libraries.
Ready to Make a Difference?
Apply today and help Duke University Libraries deliver exceptional access, services, and experiences to the campus community. Review of applications will begin immediately and will continue until the position is filled. Priority given to applicants who apply by Friday, July 31, 2026.
Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $24.72 to USD $39.57. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/
Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email:
[email protected]; phone: 919-668-1267).
Administrative & Executive Assistance (1)